Work Injury Triage Services

24/7 telephone injury intake and nurse triage services for workplace injury management

When a work injury or work-related illness occurs, a 24/7 nurse triage hotline navigates callers to the right care management.

Not every workplace injury requires a hospital visit, nor does every illness require urgent care. But when faced with a work-related accident or illness, our telephone nurse triage service ensures your employees’ immediate medical needs are professionally assessed, their questions addressed, and comprehensive injury information is collected.

24/7 Nurse Triage

Conduent’s telephone triage nurse service provides immediate access to one of our experienced registered nurses who can assess an injury or illness and advise the caller in the appropriate level of care. Our evidence-based protocols result in safe, quality outcomes and cost-effective care to reduce unnecessary medical claims.

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Nurse First Response

  • 42% of callers

    best course of action was self-care with instructions

  • 92% of self-care

    recommendations were confirmed 48 hours later by follow-up

  • 52% of callers

    were able to be directed to primary care or urgent care facilities

Our nurse triage programs ensure that employees receive the right medical treatment at the right time.

Address injuries immediately

  • All calls are answered and handled by an experienced Conduent registered nurse (RN)
  • Detailed assessments and custom symptom-driven protocols render safe and appropriate treatment recommendations
  • Skilled triage staff possesses deep interpersonal, clinical, and listening skills

See reduced costs and better outcomes on your claims

  • If appropriate, recommendations for self-care are provided
  • 24/7/365 service includes appointment scheduling and coordination of care communication
  • Specific injuries can be automatically referred for early nurse case management

Gain the day-of-injury advantage

  • Ensure appropriate care and reduce reporting lag time
  • Improve focus on high-quality, evidenced-based care
  • Improve injured worker satisfaction and recovery outcomes

Our Team is Ready to Help You

Conduent’s Nurse First Response service provides safe, effective, appropriate and timely injury triage through experienced, trained Registered Nurses and guidelines and protocols approved by Conduent Casualty Claims Solutions’ national medical director who is board certified in occupational medicine.

Let Conduent implement a customizable, branded service for your employees or clients.

Connect with an expert to find the best solution for your business.

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