Health and Wellness Administration

With 30+ years benefits outsourcing experience, we automate benefits processes across the supply chain to reduce health administration expense, while enabling better health and wellness outcomes for your employees and retirees.

As a leading provider of health and wellness administration services, Conduent delivers a scaled solution using our best-in-class, integrated platform to drive intelligent benefits interactions with  your employees – interactions that are on-demand and personalized and enable informed health decisions at the point of need. Working alongside you, we will design a solution that aligns with your budget, health and wellness strategy, goals and culture.

Our solutions support your ever-changing challenges with a focus on:

  • Automating benefit interactions for greater results, including average efficiency gains of 40%
  • Delivering a seamless, human-centric user experience for your employees through our Life@Work® engagement platform and across channels – self-service, voice, chat, virtual agent and email
  • Supporting digital healthcare navigation and triage to drive employee wellness
  • Ensuring a safe return to physical work environments through employee screening and geographic location monitoring and assessment based on changing conditions and purpose-built analytics
  • Enabling informed healthcare and benefits decisions through AI-driven decision support tools and advocacy services
  • Digitizing the open enrollment experience for employees and participants while supporting administrative processing
  • Integrating Consumer-Directed Health Account administration through our BenefitWallet® solution
  • Improving data quality and accuracy
  • Managing vendor relationships
  • Staying ahead of legislative compliance, including the CARES Act, QMCSO and ACA reporting and eligibility requirements
  • Effectively managing costs through value-added services: wellness programs, dependent eligibility audits, voluntary benefits