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Corporate Social Responsibility

Advancing environmental, social and governance initiatives to improve our world

Read our 2023 CSR Report

At Conduent, corporate social responsibility is about our clients, our people, our planet and our business. We take a comprehensive approach to our environmental, social and governance (ESG) initiatives with cross-functional, enterprise-wide programs, employee impact groups (EIGs) and committees that help guide how we operate and contribute to society around the world.

“Conduent is committed to advancing our sustainability goals and transparently reporting on our progress. We’re proud of the work we do to deliver critical benefits and services for our clients and the millions of consumers they serve. Our Sustainability initiatives are aligned and integrated with our company strategy and support our clients, associates, local communities and shareholders.”

Cliff Skelton
President and CEO

reduction in Scope 2 carbon emissions since 2019
U.S. residents supported across different government programs
of the board of directors identify as female or ethnically diverse

Key ESG initiatives

Protecting our planet

We’re committed to focusing our efforts to protect our planet in areas that are paramount to our business and operations. These include addressing climate change through greenhouse gas (GHG) emissions management and reduction, investing in energy efficiency, e-waste and other recycling, advancing clean technology and reducing the environmental impact for our clients and communities throughout every interaction. In both our solutions and operations, these efforts align with external frameworks such as the Sustainability Accounting Standards Board (SASB), the Task Force on Climate-Related Financial Disclosures (TCFD), both of which are now governed by the International Sustainability Standards Board, and the United Nations Sustainable Development Goals (SDGs). We also file the Climate Change Questionnaire with the Carbon Disclosure Project (CDP) and respond to the EcoVadis rating survey.

Supporting our people, communities and mission-critical outcomes for clients

We believe our people and communities are at the core of our success. We operate as one team with one mission, and together, we can make a difference in millions of lives each day. Through both our business solutions and people management efforts, such as associate engagement and diversity, equity and inclusion (DE&I), as well as in our community engagement, we seek to promote social justice and equity across every interaction that we support.

Responsibly governing our business

Governance starts at the highest level of our company. We strive to be a role model in ethical behavior and business practices, managing risk and nurturing a culture of integrity, accountability and transparency. This is enforced through our Sustainability Steering Committee, Ethics Program, Code of Business Conduct, Enterprise Risk Management function and Board of Directors’ governance framework.

Making progress through action

Through focused effort, greater resource allocation and alignment with our associates, suppliers, community, clients and shareholders, we continue to make significant progress on our Sustainability initiatives.

  • 18% of energy from renewable sources

  • ISO27001 certified globally for corporate information security

  • Responsibly recycled over 6,836 items of e-waste in 2022

  • Grew EIG membership by 249% since 2020

  • 14% of sourceable spend allocated to diverse suppliers

  • 99% of associates completed annual ethics training

Culture awards

We are honored to receive the following recognition for our Sustainability efforts. We’re continuously working on ways to empower our associates, strengthen our global communities, minimize our environmental footprint and infuse responsibility into everything we do.