Consumer Finance Solutions

Transforming the lending operations landscape

Technology-driven services for consumer and auto finance

Conduent is one of the nation’s largest application service providers for consumer loan servicing systems, supporting in excess of 14M consumer loans and $120B in assets for our clients.

The need for mission-critical technology and solutions has never been greater for financial institutions, OEM captives and consumer finance firms. Growing your business, minimizing costs, reducing risks and enhancing the customer experience require modern ease and speed, and the expertise to back it up. That’s what we deliver.

Remove the burden of buying, installing, upgrading and managing servers and infrastructure and shift to a demand-based SaaS approach with flexible pay-per-use pricing.

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Future-ready solutions for loan, lease and
collections management

Loan Manager

Conduent Loan Manager is a hosted fully customizable consumer loan servicing system that supports a range of consumer loan products with integrated features to automate processes and navigate the dynamic credit landscape. Our clients can couple our loan servicing platform solution with our consumer finance business process services — contact center, document imaging, process management and collections — to achieve even greater savings advantages.

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Account Servicing

We have an extensive network of global and domestic call center locations that specialize in financial services. Each delivers outstanding service via telephone, mail, online channels, and email.

Our hosted consumer loan servicing system supports a wide range of consumer loan products, with integrated features to automate processes and navigate the dynamic credit landscape. Convert and implement acquired portfolios faster and at a lower cost with this fully customized solution.

Key Features include:

  • Managed services to ensure system quality and integrity
  • Loans and lines of credit processing (multiple types)
  • Direct/indirect and securitization
  • Insurance, escrow, and reporting
  • Extensive consumer finance experience

Account Collections

Our dynamic collections solutions put Conduent teams and technology to work to support all aspects of collections operations — from pre-collection services to outbound collection calls, payment processing, omnichannel communications, credit bureau reporting, payment plan administration and much more.

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Why partner with us for consumer finance solutions?

  • Experience

    30+ years serving the finance industry and a track record of success with leading lenders.

  • Global reach

    Scalable domestic, near- and offshore talent driving seamless continuity.

  • Modern, cloud-based
    technology

    Guiding best-practice strategies,
    automation and personalized experiences.

  • Savings of up to
    40-50%

    vs. in-house onshore alternatives and meeting SLA targets.

  • Flexibility and control

    Puts our clients in the driver’s seat to tailor personalized experiences and ignite productivity.

Key Insights

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