Multichannel Communications Management

Reduce costs, drive efficiencies, minimize risk and create a seamless customer experience with end-to-end customer multichannel communications management

Reshaping the future of multichannel communications service

In today’s always-on, digital world, organizations are challenged to create seamless, personalized interactions for customers across every touchpoint. With increasing operational costs, siloed information, dynamic customer expectations and the need to reduce print and postage costs, organizations need an end-to-end omnichannel solution that can consistently provide exceptional experiences.

Bringing multichannel digital and print communications together

We combine the latest technology with years of channel expertise to deliver highly personalized transactional communications in a highly compliant environment. Enabled by the latest advances in AI, automation and analytics, we can help organizations reduce costs while increasing efficiency for a seamless customer experience.

Multichannel key features

  • Cost savings

    50-75% cost savings by transforming traditional communications to digital interactions

  • Efficiency

    60% improved efficiencies utilizing our CCM platform to provide a single view of all communications

  • Trust

    Over 3.6 billion impressions handled every year, across e-delivery, web portals, print and mail for many Fortune 100s

  • Security

    Minimize risk by leveraging the International Security Standard ISO 27001 and SOC-1

Our Multichannel Communications Solutions

Customer Communications Management

Highly personalized and consistent outbound communications across multiple channels utilizing a centralized platform to manage content and communications in an intuitive, easy to use toolset. Our web-based, end-to-end management system monitors every communication across the production process, providing real-time tracking, reporting and advanced workflow capabilities.

Digital Communication Services

Dynamic, digital composition to create variable and personalized omnichannel communications from multiple input services. Digital storage of all communications with comprehensive search and auditing features as well as presentment portal services. Output in multiple customer communication channels, e.g. mobile, web, email, SMS, print based on customer preference.

Print & Mail Communication Services

High-volume printing and mailing services, advanced technologies, high integrity processing, delivered through a network of secure and compliant facilities.

Interactive Engagement Services

Driving new levels of customer engagement with highly personalized and intuitive augmented reality self-guided experiences that improve accuracy and speed.

Enhancing customer satisfaction through multichannel communications

Multichannel communications allows businesses to reach and engage with their audience through various, outbound, omni-channel platforms with 24/7 availability, at scale. This enhances customer experience, increases accessibility and accommodates diverse preferences, leading to better customer satisfaction and stronger relationships.

Optimizing customer support with multi-channel communications

Multi-channel communications involves using a combination of methods such as email, social media, phone calls, live chat and in-person interactions. This approach ensures reaching customers across different platforms they use whenever they need support.

Unified customer experience through omnichannel solutions

An omnichannel solution is a strategy that seamlessly integrates various communication channels to provide customers with a consistent and unified experience. It enables customers to switch between channels while maintaining their interaction history and context.

Empowering businesses with omnichannel technology

Omnichannel technology refers to the tools and systems that enable businesses to manage and coordinate their communication across different channels. This includes CRM systems, communication platforms and data analytics to ensure a cohesive customer experience.

Seamless omnichannel customer support experience

An example of omnichannel customer service is when a customer starts an inquiry through a company’s mobile app, continues the conversation via email and later resolves the issue over a phone call, with all interactions seamlessly connected and agents having access to the complete history.