Injury Reporting & Intake Services (FROI/FNOL)
Client-branded 24/7 workplace injury and illness intake and reporting solutions for workers compensation claims management
You can't begin managing a workers' comp claim until you know about it.
Prompt reporting and assessment of work-related accidents or illnesses, no matter how minor, is always a best practice. Prompt reporting tells employees the employer cares about their health and well-being, and if the injury or illness require more than first aid, ensures they receive timely medical care. It standardizes the employer’s accident response and ensures that accurate incident details are collected for the claims process. And it enables the insurer or claim administrator to immediately begin their investigation, while the facts are fresh, which may decrease litigation.
Workers' compensation injury reporting service
Conduent’s integrated approach to workers’ compensation claims management includes a white-label service for accelerating the delivery of critical injury or illness details, claims data and the information required for state regulatory reporting.
Solution Features:
Employer-branded phone hotline
Site poster and wallet card
Client-customized intake scripts
24/7/365 phone intake
Language translation services available
All calls are recorded
Call summary form
for supervisors and adjustersReporting package
for lag time and injury trend analysis
Accurate information intake and data sharing for filing the First Report of Injury
State requirements for reporting a work injury or work-related illness vary by state. Conduent simplifies the data collection and filing process for you. Our agents will gather the information required for the state in which the first report of injury (FROI) will be filed.
We ensure that all state-specific questions for the FROI are answered completely and clearly, and immediately after the intake call is completed, a summary of the call is provided and the first report of injury, if applicable, is faxed to the state.
Conduent’s work injury hotline and injury claim intake can be easily integrated with our 24/7 nurse triage and nurse case management services for better claims management.
Conduent Nurse First Response
When implemented with nurse triage, all calls regardless of severity will be transferred to an experienced registered nurse who will assess the injury or illness and advise the caller in the appropriate level of care.
Learn More When implemented with nurse triage, all calls regardless of severity will be transferred to an experienced registered nurse who will assess the injury or illness and advise the caller in the appropriate level of care.
Conduent Telephonic Case Management
Outcomes can be significantly improved when case management is used at the onset of a serious injury or illness. A Conduent early intervention nurse case manager provides crucial contact and coordination to expedite necessary medical care, advance medical recovery, and help employees get back to work safely.
Learn More Outcomes can be significantly improved when case management is used at the onset of a serious injury or illness. A Conduent early intervention nurse case manager provides crucial contact and coordination to expedite necessary medical care, advance medical recovery, and help employees get back to work safely.
