Contact EDI Direct

Claims Gateway Support

E-mail: edicommercialsupportteam@conduent.com

For payer-specific electronic claim support, contact one of the numbers below. Support is available Monday through Friday. Hours vary by payer.

Have questions regarding coverage, procedures, billing codes, or the type of claim you should use? Already submitted a medical bill/claim successfully and need to obtain a status or find out why it has been denied? These types of inquiries should be directed to the appropriate insurance payer. View provider services contact information for our available payers.

 

Payer Phone Available Hours
Gold Coast Health Plan 800-952-0495 9 a.m. to 6 p.m. ET
HealthyCT 800-952-0495 9 a.m. to 6 p.m. ET
Liberty Mutual Insurance Company 800-952-0495 9 a.m. to 6 p.m. ET
XL Health (CIP) 800-952-0495 8 a.m. to 5 p.m. ET

 

Eligibility Gateway Support

E-mail: egateway@conduent.com
Phone: 800-333-4979

Mevsnet Support

E-mail: mevsnet.com@conduent.com
Phone: 800-333-4979