Health and Wellness Administration
With 35+ years benefits outsourcing experience, we automate benefits processes across the supply chain to reduce health administration expense, while enabling better health and wellness outcomes for your employees and their families.
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As a leading provider of health and wellness administration services, Conduent delivers a scaled solution using our best-in-class, integrated platform to drive intelligent benefits interactions with your employees – interactions that are on-demand and personalized and enable informed health decisions at the point of need. Working alongside you, we will design a solution that aligns with your budget, health and wellness strategy, goals and culture.
Our solutions support your ever-changing challenges with a focus on:
- Automating benefit interactions for greater results, including average efficiency gains of 40%
- Delivering a seamless, human-centric user experience for your employees through our Life@Work®Connect engagement platform and across channels – self-service, voice, chat, virtual agent and email
- Supporting digital healthcare navigation and triage to drive employee wellness
- Enabling informed healthcare and benefits decisions through AI-driven decision support tools and high-touch advocacy services
- Digitizing the open enrollment experience for employees and participants while supporting administrative processing
- Integrating Consumer-Directed Health Account administration
- Improving data quality and accuracy
- Managing vendor relationships
- Staying ahead of legislative compliance, including Health Plan Price Transparency, QMCSO and ACA reporting and eligibility requirements
- Effectively managing costs through value-added services: wellness programs, dependent eligibility audits, voluntary benefits and everyday benefits