Eligibility & Enrollment – State Residents Self-Service Portal

Empowering constituents with a modern, collaborative platform that delivers a seamless health and human services experience

Health and Human Services (HHS) agencies today struggle on two fronts — efficiency and cost optimization. Evolving requirements for speed and transparency in benefit programs are driving agencies to modernize traditional enrollment and eligibility services using a digitized service delivery model, providing a seamless eligibility and enrollment experience. The Conduent State Residents Self-Service Portal can help users learn about, enroll, manage and renew their benefits, submit documents, and communicate with agencies 24/7 – all from the comfort of their home.

Conduent offers HHS agencies a fully secure State Residents Self-Service Portal that serves as a centralized digital destination for constituents to inquire about, apply for, or manage state benefits such as Medicaid, CHIP, SNAP, TANF, and other programs. Our client-agnostic solution features a services-based architecture that makes it easy to configure and implement across state agencies.

Agency Features and Benefits

  • Back-end eligibility systems integration – helps disparate systems process data faster and more efficiently, so benefits are less likely to lapse
  • High configurability – enables compliance with evolving state and federal requirements.
  • Omnichannel, multilingual mobile-enabled technology reduces reliance on language services, providing a better consumer experience.
  • Cost-effective, highly scalable, smart automation – simplifies workflows, reduces traditional paper-driven processes, and redeploys state’s limited resources to mission-critical functions
  • Real-time analytics and dashboard reporting – monitors and influences user behavior and predict demand as eligible populations grow and shrink, helping to manage limited budgets

Constituent Features and Benefits

  • Intelligent screeningallows user to answer a few simple screening questions  for health coverage, food support benefits, and emergency cash assistance
  • Single application portal – provides one integrated application submission for Medicaid, CHIP, SNAP, and TANF programs using dynamic question logic to save time and enable a friendlier simpler application experience
  • Timely benefits deliveryreduces manual processing with the ability to upload and submit documents via desktop, tablet  or smartphone to provide faster delivery of benefits
  • Individualized customer experience offers access to a personalized self-service dashboard to manage benefits, including change reporting, document submission, benefits renewal, and much more
  • Real-time and immediate responsessends alerts and notifications related to benefits, support re-determinations or re-certifications and other relevant state program information

Conduent State Residents Self-Service Portal

Educate >> Engage >> Empower >> Orchestrate

  • Educate
    Web-based, mobile enabled portal provides access to program information and application for multiple benefit programs.
  • Engage
    Communicate faster, speeding up the eligibility enrollment, change reporting and renewal process
  • Empower
    Constituents to accelerate the application/enrollment process, self-manage their benefits, and much more
  • Orchestrate
    Alleviate overcrowding and delays associated with in-person/telephonic service channels for agencies and those they serve

Modernized Platform

  • Single platform to manage screenings and applications for Medicaid, CHIP, SNAP, and TANF programs

  • Document upload, submit, and save capabilities

  • Activity reporting and web analytics

  • Satisfaction surveys, and guided user help

  • Mobile-enabled, browser-agnostic

  • Seven languages to select from

  • Configurable design

Key Insights