Delivering for our clients at scale
Ignite your AR operations and increase revenue
The Order-to-Cash (O2C) process is crucial for ensuring smooth cash flow, but delayed invoicing, inaccurate data entry, high Days Sales Outstanding (DSO) and collection inefficiencies can all hurt revenue and customer satisfaction. Our O2C Solutions utilize intelligent automation for faster, error-free invoicing, accurate cash application and streamlined dispute management to reduce DSO and drive long-term financial health in a competitive market.
*Source: Payference
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Optimize operations
Improve cash flow with enhanced invoicing accuracy and expedited payment reconciliation.
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Reduce errors
Leverage advanced automation and analytics for faster invoicing with significantly reduced errors.
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Enhance experiences
Streamline dispute management and elevate decision-making with data-driven insights.
Turn O2C challenges into cash flow
Our value-based services span the full customer-to-cash lifecycle, driving high-efficiency processes, improving working capital performance and reducing DSO/DDO while standardizing operations with a broad network of global delivery expertise.
Cash application
Streamline payment processing by matching customer payments to outstanding invoices. This automation reduces manual effort, improves accuracy, accelerates cash flow and ensures timely reconciliation, enabling businesses to efficiently manage accounts receivable and maintain financial accuracy.
Customer billing
Automate resource-intensive billing processes, reduce the cost of operations and grow margins on revenue with solutions that improve communication and customer care. We’ll help you improve the quality of your customer interactions as well as your DSO/DDO measures for faster payment resolutions.
Collections and dispute management
Elevate customer experiences, lower costs and maximize collections supported by extensive digital collections expertise and white-label agent services. Our cloud-based loan servicing and collections solutions support more than 1.4 million customer accounts and $419B in receivables managed for our clients.
Agent services
Gain flexible, scalable digital and consulting capabilities that help you reduce costs and deliver excellent customer experiences. Our O2C experts will assess your financial operation holistically, tailor solutions around your unique needs, and apply best practices and technology that drive transparency and deliver rapid results.
Credit and order management services
Partner with experts who can map the most complex supply chain processes and identify areas where automation and artificial intelligence (AI) will have the largest impact, then design a new process flow to supercharge productivity. Rigorous testing ensures effective and accurate performance before implementation.
Reporting and analytics
Gain actionable insights by tracking key performance metrics, such as collections, payments and receivables. This data-driven approach helps businesses optimize cash flow, identify trends, improve decision-making and enhance overall financial performance through real-time, accurate reporting.
Order-to-Cash: Commonly asked questions
What processes are typically included in an O2C BPO engagement?
Conduent’s comprehensive O2C services typically include customer order management, credit and risk assessment, invoicing, collections, cash application, and dispute resolution. In addition, we offer analytics, reporting, and technology-enabled solutions like automation to enhance visibility, reduce manual errors, and drive faster, more effective processing.