Eligibility and Enrollment Solutions

Conduent CXNow

Enhancing resident experiences through fast, flexible and secure government contact center solutions

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Conduent CXNow is a flexible and scalable solution designed to meet any government agency’s needs.

State, local and federal agencies depend on reliable and efficient contact centers to build a connection with and outreach to residents and citizens. Resource challenges and outdated technology often impede the deployment of best-in-class solutions.

Conduent CXNow helps maximize the impact of these engagements leveraging innovative technology and our broad government experience to deliver greater visibility and timely insight into customer experiences in a secure and cost-efficient manner.

Genesys Xperience 2023

Conduent CXNow

Discover how Conduent can deploy standardized, modular contact center solutions quickly and securely for your agency.

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Outcomes and benefits

Our contact center solutions clients have achieved successful outcomes by using our powerful combination of seasoned experts, deep government experience and scalable, state-of-the-art technology.

40%
cost savings through call efficiency
30%
decrease in call center inquiries
75%
reduction in call backlogs

Conduent CXNow core components

  • Voice

  • Chat

  • SMS

  • Agents

  • Workforce management

  • Operational reporting

  • Management

  • Training

  • Routing

  • Call recording

  • Customer authentication

  • Knowledge base connection

Connect with an expert to find the best solution to meet your goals.