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Conduent CXNow for Government

Improve service delivery for residents, providers and agencies

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Delivering for our clients at scale

Fast and Flexible
savings through automation and self-service
Increase Member Satisfaction
productivity increase with
chat agents
Reduce Call Backlog
improved efficiency of service delivery processes

Unified customer experience for government

Government agencies need to support residents and providers across multiple channels while navigating fragmented systems and limited resources. The result is repeated contacts, increased strain on staff and limited visibility into the full interaction.

Conduent CXNow for Government brings interactions, data and workflows together in one place. It reduces friction, shortens call times and helps resolve more issues on the first contact.

*Source: Statista

Modern government service, delivered smarter.

One connected platform that supports residents, empowers agents and gives agencies control.

  • Residents and providers

    Resolve residents’ needs quickly

    • Move seamlessly between self-service and live support
    • Use integrated data to deliver context-aware interactions
    • Guide next best actions to resolve issues faster

  • Agents

    Focus where humans matter most

    • Deliver real-time guidance through an integrated knowledgebase
    • Enable continuous, interactive training informed by decades of operations
    • Assess service quality using AI-driven analysis of screen and call recordings

  • Agencies

    Operate with confidence and control

    • Reduce assisted call volume through self-service and automation
    • Provide 24/7 service without expanding staff
    • Monitor operations in real time to adjust and escalate faster
    • Use reporting and analytics to drive proactive improvements

Featured insights

Protect programs from fraud while modernizing service.

  • Leverage scalable teams

    to handle contact types and adapt to changing needs.

  • Boost engagement

    by connecting with constituents through their preferred channels.

  • Optimize with insights

    and automation to improve efficiency and enhance decision-making.

  • Meet FedRAMP and NIST requirements

    to reduce risk and enhance security .

  • Safeguard agency data

    with advanced cloud-based security.

  • Adopt AI capabilities

    only when they meet government approval standards.