Conduent’s approach to automation
Conduent’s automation platform turns the rules of your business into a virtual workforce that can take over repeatable tasks and processes, freeing up your team to focus on more strategic work. Our platforms and resources create the digital, personalized interactions of tomorrow out of the manual business process you’re using today.
In a standard BPO model, processing heavily relies on manual, repeatable tasks performed by an expensive, error-prone geographically diverse human workforce. Workers interact with disparate systems to perform a single process.
In an Automated Digital Operation model, trained software robots perform the same business processes as a human but at higher speeds, higher quality, reduced cost and agile scalability.
The software robots interact and connect with the same systems in the same way humans do today, but at faster speeds. They also work 24 hours a day, 7 days a week, 365 days a year and this virtual workforce can scale to meet work demand in minutes.
We’re developing a set of platforms to help automate our clients’ business processes. These include intelligent automation platforms that work with conversational virtual agents, as well as rule-based platforms that address automation of repeatable and mundane tasks with robotic process automation (RPA). Our platforms address both back-end unattended automation and front-end intelligent agent augmentation.