Delivering for our clients at scale
Enhance customer satisfaction and operational excellence
Organizations face growing pressure to meet rising customer expectations in a competitive, always-on world. Gaps in support and lack of personalization erode loyalty and hinder growth. Our Customer Contact Solutions empower teams to create meaningful connections, enhance satisfaction and build lasting loyalty with every interaction.
*Source: Execs in the Know
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Increase satisfaction
Combine technology and empathy for seamless, personalized interactions that boost CSAT.
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Improve agility
Enable agile delivery of complex interactions to ensure exceptional customer experiences.
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Scale with ease
Leverage automation, standardized workflows and a global team to deliver reliable results.
Why Conduent?
A trusted partner to industry-leading companies with more than 30,000 associates supporting our CXM clients across the globe.
“Brilliantly different customer service.”
Discover how our shared mission and trusted partnership with Virgin Atlantic elevate customer experiences.
Learn moreHappier customers + Efficient agents = Higher revenue
Deliver seamless CX at every touchpoint with solutions that extend your brand across the entire customer lifecycle — digitally and in person.
Conduent CXNow
Our cloud contact center solution delivers the ultimate in flexibility, scalability and connectivity – seamlessly bringing together the people, process and platform that today’s organizations need to create intelligent, omnichannel experiences that drive brand loyalty and referrals.
Licensed Agent Services
Meet immediate business needs with a flexible staffing program that specializes in providing fully licensed, experienced professionals. Our agents are equipped to help you achieve your sales goals, consistently exceed member expectations, and uncover new opportunities for growth and customer engagement.
Customer Interaction Services
Every customer interaction in their journey is an opportunity to create value and build brand loyalty. Our global solutions encompass sales, customer care and support, 1st party collections and loyalty management directly linked to business outcomes that reduce costs while driving revenue growth, loyalty and customer lifetime value.
CX Analytics
Identify key trends and drivers of performance improvement opportunities, humanize customer experiences, optimize agent/center performance and anticipate and resolve issues.
Social Media Services
Gain deeper insight into customer sentiment, swiftly resolve issues, and foster lasting connections with your audience. Discover how Conduent helped a leading automaker ignite active engagement—achieving a 225% increase in re-shares and public social replies—by building a vibrant brand community through targeted social media monitoring and real-time interaction.
Customer Contact Solutions - Commonly asked questions
What are customer contact services?
Customer contact services refer to the interactions between a customer and a company’s support team — whether to ask questions, resolve issues, or seek information about a product or service. These services are a critical touchpoint that shape the overall customer experience.
What role do customer service representatives play?
Customer service representatives are trained professionals equipped to resolve customer concerns, answer inquiries, provide product knowledge, and handle complaints. Their goal is to deliver quick, accurate, and empathetic assistance that enhances customer satisfaction and trust.
At Conduent, we go beyond traditional customer support by integrating people, process, and technology in a unique way. We use advanced AI and automation to blend digital tools with human empathy—enabling companies to scale support operations while delivering personalized, real-time service 24/7.
Why is responsiveness so critical to customer experience?
A positive customer experience often hinges on how quickly and effectively a company responds. Whether customers are inquiring about a product or seeking support, fast, friendly, and solution-oriented service is essential. Conduent ensures responsiveness by combining skilled talent with smart workflows and next-gen technology.
Why is excellence in customer contact so important?
Customer contact is more than just solving problems — it’s a strategic opportunity to build loyalty and long-term relationships. Whether through chat, phone, email, or social media, customers expect to connect on their terms. High-quality contact services ensure seamless communication, while tools like automation help scale efforts without sacrificing personalization. The result is stronger retention, increased satisfaction, and more customer advocates for your brand.