Recognized Industry Leadership

GovTech 100 List of Companies

Conduent Named to 2022 ‘GovTech 100’ List of Companies | Conduent

The GovTech 100 list recognizes top companies “making a difference” in, and selling to, state and local government agencies across the United States. Begun in 2016 and updated annually, the list is created by a working group assembled by the magazine’s publisher that includes former officials, outside partners and other government market experts.

Everest Group PEAK MATRIX^®

Ankur Verma, Practice Director, Everest Group.

“Conduent’s targeted focus on developing core capabilities in these areas is well aligned with the market’s demand. Its offerings across the healthcare value chain combined with a flexible delivery model has placed it as a Leader on Everest Group’s Healthcare Payer Operations PEAK Matrix® Assessment 2022.”

Learn More About Conduent’s Payer Operations Solutions

• EBook: How Automation is Powering Agility in Document Management
• EBook: SNP Enrollment Eligibility
• Solution Video: Conduent Medicaid Suite

Everest Group PEAK MATRIX^®

Sharang Sharma, Practice Director, Everest Group.

“Conduent’s deep domain expertise especially across claims management and member engagement services, committed investments in advanced CX technologies, coupled with a balanced shoring mix makes Conduent well positioned to support diverse and growing requirements of both healthcare payers and providers.”

Learn more about Conduent’s Customer Experience Management solutions for healthcare

• eBook: Closing gaps in care and enhancing member engagement with proactive outreach
• Blog: When it comes to customer experience, technology has one job
• Infographic: 3 ways brands can better serve their customers

ISG Provider Lens^™

ISG Provider Lens™ delivers leading-edge and actionable research studies, reports and consulting services focused on technology and service providers’ strengths and weaknesses and how they are positioned relative to their peers in the market.

Conduent Named a Rising Star in 2021 ISG Provider Lens™ Healthcare Digital Services Report  

• Payer Business Process as a Services
• Payer Digital Transformation Services

ISG analysts noted Conduent’s excellent management, continued delivery of above-average market impact and strength of innovation contributed to the Rising Star recognition

Conduent Named a Product Challenger in 2021 ISG Provider Lens™ Healthcare Digital Services Report – Healthcare Interoperability Services & Solutions

Product Challengers offer a product and service portfolio that reflect excellent service and technology stacks. These providers deliver an unmatched broad and deep range of capabilities while showing evidence of investing to enhance their market presence and competitive strengths

Learn More About Conduent’s Healthcare Digital Services

• On Demand Webinar: BPaaS: How Process Outsourcing Helps Health Insurance Plans Compete
• EBook: Assessing the Best Path Forward for Your Claims Operation
• Blog: Digital Transformation in Healthcare: Three Disruptions Reshaping the Landscape
• Ebook: Supporting Interoperability and Patient Access Final Rule

Conduent Named a Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services in the AI & Analytics, Digital Operations, and Work-from-Home Services quadrants.

ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant Report, Global 2021 (conduent.com)

Learn More About Conduent’s Contact Center Services

• EBook: The Customer Experience of the Future: Four Big Ideas that will Change Everything
• On Demand Webinar: Improving CX through Intelligent Automation and Data Unification
• Brochure: Customer Experience as a Service
• Case Study – Health Plan: Reducing Handle Time While Increasing Patient Satisfaction