Webinar Replay

Improving CX through Intelligent Automation and Data Unification

End users are setting the new standards for experience expectations.

At Conduent we have supported our clients in both Customer Contact Services and Customer Communication Services for decades. To keep up with customers’ expectations in these service areas we have focused on integrating the latest technologies to support the increasing expectations in CX.

In this webinar you will:

  1. Explore the customer journey from acquisition through servicing and retention
  2. Learn how to build CXM capabilities for data unification
  3. Discover how machine learning can improve CX
  4. Discuss the next generation chatbot – An AI enabled Conversational Agent
  5. Understand how Augmented Reality is used beyond gaming and retail.

Guest Speakers


Bryan Baker
Director of Client Solutions Development
Customer Communication Services Conduent

As a Director of Client Solutions for Conduent’s Customer Communication Services group, Bryan provides solutions sales and design support for our industry sales organizations.  He has over 25 years of experience providing outbound customer communication services that focus on process optimization, outsourcing, consulting, digital transformation and enabling new capabilities.   Bryan supports medium to large scale client engagements varying in scope and complexity across many major vertical markets including Financial Services, P&C Insurance, Public Sector and Healthcare.


Anthony DiRado
Senior Director Offering Portfolio and Innovation at Conduent

Anthony Dirado works with Technology and Customer Experience leaders to help them manage their customer interactions more efficiently and effectively. Anthony has significant experience in consulting, developing, and leading strategic business transformation initiatives as well as delivering innovative large-scale business process servicing solutions to clients.
He has been with Conduent for 22 years and has more than 18 years of experience in the communication and business process services industry. Anthony possesses an expert level of industry experience and knowledge within the Business Process Services and Customer Experience Management spaces.