Enable Gold Standard Processes
Design for flexible, hybrid work environments
As work-at-home has risen to prominence over the last two years, organizations continue to decide the extent to which they integrate Work-at-Home Solutions in their delivery models — most preferring a blend of flexible, hybrid work arrangements centered around employee preferences and operational efficiencies.
Depending on the client, up to 70% of customer experience associates are now working from home. That trend is likely to continue.
Leveraging workforce optimization creates a people-first mindset, driving a culture of learning, collaboration and wellbeing while enabling your employees with the most effective processes and technology to succeed in a virtual or hybrid environment.
Customer Experience Requires a Holistic Approach
Customers too often get a disjointed experience based largely on the way organizations operate internally. Delivering a seamless, horizontal CX requires leaders to reconsider how they organize their talent, implement gold standard processes and consistently collaborate to enable the end goal of great CX.