Humanizing Human Resources:
The 2023 State of Experience in the New World of Work Report
What’s love got to do with it?
Explore our insights
How often do you hear: “I love my job”, “I love my company”, or “I’d love to learn more.” Our research indicates that these statements have never been more powerful than they are today, and they are music to the ears of any people-centered HR leader.
Our recent EX study, Humanizing Human Resources: The 2023 State of Experience in the New World of Work Report, validates the gap that exists between how employees define experience excellence and how HR organizations are shifting service delivery approaches in response to workforce expectations. This is critical as exceptional experiences have been tied to increased engagement and greater loyalty.
In partnership with Mercer Leapgen, Conduent conducted employee and HR organization research studies in December 2022 to learn about the state of EX, what defines exceptional EX today, and the gaps that have emerged between employee expectations and HR capabilities. Selective questions in the HR survey mirrored surveys previously conducted by Leapgen, allowing cross-survey corroboration and comparison.
Survey participation included 800 employees and 250 HR organizations. HR survey respondents represented 5 markets, with most participants based in North America. 58% of HR organizations represented operate in multiple countries.
