Drive Scale, Resiliency and Security
Optimize your workforce and operations to meet ever-changing client and business needs
By 2023, 35% of the customer service workload will be done through, telecommuting, work-at-home agents and gig-economy workers, up from 5% in 2017. For over 25 years, Conduent has hired, onboarded, and trained thousands of Work-at-Home associates online at a global scale — proving we can ramp up quickly anywhere, based on client demands.
Providing operational flexibility – onshore, nearshore, offshore
We’re where our clients need us to be. Our associates are located across geographies, including North America, EMEA, Asia Pacific, and LATAM. Our balanced geographic distribution enables us to follow the sun, provide 24/7 support and effectively transition associates to a Work-at-Home model in any region.
Keeping your information secure is our #1 priority
Our clients count on us with their mission-critical information every day, and we are 100% committed to its protection.
Secure technology platforms, regular training on privacy and information security, and continuous communication with associates ensures proper management oversight of security guidelines in a WAH delivery model.
Located in the growing high-tech hub of the Salt Lake City area, the Command Center is the latest example of Conduent’s company-wide transformation rooted in an increased focus on quality, efficiency and growth. This state-of-the-art facility provides proactive, real-time monitoring of applications and service performance 24 hours a day, 365 days a year.