Patient Access Support Services

Accelerate speed to therapy, improve availability of treatment and drive patient adherence.

We deliver mission-critical patient access solutions that leverage automation, guided workflows, real-time payer connections and multichannel engagement options that improve access to treatment, accelerate speed to therapy, and improve adherence.
From self-service to high-touch, our programs are designed to efficiently navigate reimbursement challenges and loop in agents when needed.

Why Conduent Patient Services?

  • Patient Adherence

    15-17% improvement in persistency in six-months

  • Coverage Approval

    15% improvement in patient conversion, gaining quicker access to therapy

  • Patient Centricity

    30% increase in self-service use

Hub Reimbursement Support and Patient Assistance Programs

Conduent has 25 years of experience delivering hundreds of patient access programs across millions of patients requiring life-saving medications.

We specialize in handling patient access and reimbursement services for complex therapies and we excel at meeting prior-authorization requirements and obtaining accelerated coverage approval. Our care navigators and healthcare professionals provide care coordination, patient counseling, and provider education. Our reimbursement support spans all major therapeutic categories including oncology, rare and orphan diseases.

In addition to Hub, Conduent provides scale PAPs and institutional PAPs, leveraging a deep bench of seasoned professionals including pharmacists, nurses, pharmacy technicians and reimbursement specialists.

Conduent’s platform, IntelliHealth Access, is an interactive smart, cloud-based, solution that supports key stakeholders across a patient’s treatment lifecycle. Its advanced analytics help accelerate patients from point of enrollment through drug treatment. Along the journey, IntelliHealth expertly engages users while provisioning work streams and delivering simple, powerful, individualized patient experiences to help improve:

  • Conversion Rate (R) – the percentage of patients who receive and fill a prescription
  • Time to Therapy (T) – how quickly patients move from receiving a prescription to commencing therapy
  • Adherence Duration (D) – how long a patient adheres to their medication therapy to help them achieve wellness

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Adherence, Compliance and Care Coordination

Many pharmaceutical and medical device products require complex, specialized communication and support programs as patients need to understand how to adapt to the lifestyle changes of a disease state and new drug regimens. Conduent understands the unique requirements and can develop flexible, creative and comprehensive pharmaceutical information solutions through all phases of the product lifecycle to improve loyalty, adherence and compliance:

  • Represent pharmaceutical companies in conversations with hundreds of thousands of consumers, families and caregivers.
  • Understand the needs of each disease state and the value of providing accurate and convenient information in promoting usage and compliance.
  • Responsive to patient’s needs with clear, meaningful and personalized information.

Analytics and Insights

Conduent’s solution provides near real-time insights with enhanced visualization to support better decision-making. Our interactive dashboards provide clients with the ability to retrieve summary or detailed information, and we can also enable self-service analytics and drill down capabilities through a user-friendly tool.

By leveraging AI-powered discovery and analytics, we can predict the risk probability of patients dropping off therapy so that specific proactive interventions can be designed to focus on those high-risk patients. Our prescriptive analytics help assess the drivers of adherence. This empowers meaningful discussions with clients leading to data-based program changes and prescriptive recommendations that improve patient adherence, experience and outcomes.

Audit Services

As patient assistance programs and patient support services continue to grow and connect more patients with medications and drug therapies, it’s more important than ever to ensure your programs are fully compliant with all current requirements. Our broad range of capabilities provides unprecedented visibility and control – enabling you to maintain standards that go beyond compliance to elevate service delivery within institutional settings and improve quality for patients.

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