We deliver mission-critical Hub and PAP support services that combine the latest technology with seasoned experts to help patients and providers navigate reimbursement and affordability challenges.
Why Conduent Patient Services?
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Patient adherence
15-17% improvement in six-months
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Coverage approval
15% improvement in patient conversion
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Optimized workflows
50% automation of routine agent tasks and 30% increase in self-service adoption
Hub reimbursement support
From self-service to high-touch, our technology enabled solutions are designed to efficiently navigate reimbursement challenges
- eBenefits investigation
- eBenefits investigation medical
- eConsent – text, email and agent derived consent validation
- Patient coverage check – Automated real time view of insurance coverage, including average time to approval and patient out of pocket costs
- ePrior authorization – Advanced solutioning around PA including ePA and near complete digitized PA
- eCopay – Web enrollment experience providing real time eligibility response
Patient assistance programs
Modern environment that reduces manual processes, extends self-service capabilities and resolves affordability hurdles while conserving valuable resources.
- eBenefits investigation
- eBenefits investigation medical
- eConsent – Text, email and agent derived consent validation
- Patient coverage check – Automated real time view of insurance coverage, including average time to approval and patient out of pocket cost
- eIncome validation – Paperless process of validating that patient income does not exceed program threshold for coverage
- Digital enrollment and streamlined re-enrollment
- Proactive text updates regarding enrollment status and shipment tracking
Patients and providers struggle to overcome access to specialty therapies:
88%
report that prior authorizations interfere with care continuity
65%
find it difficult to determine whether prior authorization is required
84%
report that required authorization is on the rise
