We deliver mission-critical Hub and PAP support services that combine the latest technology with seasoned experts to help patients and providers navigate reimbursement and affordability challenges.
Why Conduent Patient Services?
Patient adherence
15-17% improvement in six-months
Coverage approval
15% improvement in patient conversion
Optimized workflows
50% automation of routine agent tasks and 30% increase in self-service adoption
Hub reimbursement support
From self-service to high-touch, our technology enabled solutions are designed to efficiently navigate reimbursement challenges
- eBenefits investigation
- eBenefits investigation medical
- eConsent – text, email and agent derived consent validation
- Patient coverage check – Automated real time view of insurance coverage, including average time to approval and patient out of pocket costs
- ePrior authorization – Advanced solutioning around PA including ePA and near complete digitized PA
- eCopay – Web enrollment experience providing real time eligibility response
Patient assistance programs
Modern environment that reduces manual processes, extends self-service capabilities and resolves affordability hurdles while conserving valuable resources.
- eBenefits investigation
- eBenefits investigation medical
- eConsent – Text, email and agent derived consent validation
- Patient coverage check – Automated real time view of insurance coverage, including average time to approval and patient out of pocket cost
- eIncome validation – Paperless process of validating that patient income does not exceed program threshold for coverage
- Digital enrollment and streamlined re-enrollment
- Proactive text updates regarding enrollment status and shipment tracking
Patients and providers struggle to overcome access to specialty therapies:
88%
report that prior authorizations interfere with care continuity
65%
find it difficult to determine whether prior authorization is required
84%
report that required authorization is on the rise
