Achieve regulatory compliance and brand loyalty and help patients and healthcare providers understand and use the products they need.
For nearly 30 years, Conduent Medical Information Services have provided timely, sensitive and accurate responses to unsolicited patient and healthcare provider inquiries. We understand the critical nature of this function and develop strict quality and regulatory compliance processes to protect our clients and their constituents.
We converse with patients in 21 languages and an additional 200 with our translation services. We live and work in 60 countries providing solutions from our global service centers.
Timely, Sensitive and Accurate
Our fully compliant solutions help consumers and healthcare providers understand and use our clients’ products. With 24x7 omnichannel support and clinical expertise we support ongoing programs as well as emergent programs with empathy and efficiency.
Reportable Event and Sentiment Detection
AI and ML combine to proactively identify reportable events improving program efficiencies and compliance while sentiment analysis provides real-time engagement coaching to support empathetic experiences for constituents.
Medical Scientific Liaisons (MSLs)
Our tenured clinical staff stands ready to support communication with providers and key opinion leaders.
- Advanced scientific training
- Deep therapeutic area knowledge
- PharmD staffed
- Medical response documents
- Global capability available
- Quality and patient-centric focused
Consumer Health Solutions
Conduent’s deep experience in healthcare combined with knowledge of the regulatory process brings a consumer centric approach to managing inquiries.
- Inbound consumer, patient and HCP calls for non-prescription products on behalf of pharmaceutical, OTC and consumer health companies.
- Non-prescription health-related product, including medical devices
- Inbound scripted engagements including crisis management campaigns and direct-to-consumer advertising
Conduent has unique expertise in building complex, multi-faceted programs that establish strong and productive relationships and create a seamless experience for consumers. Learn more.
Analytics and Insights
Utilize real-time dashboards and reports to identify and measure operational and program success indicators. Use advanced analytics to improve segmentation, targeting, call planning, resource allocation, and program effectiveness to proactively enhance patient and HCP communications.
- Segmentation Responsiveness: Understand how patients and HCPs are engaging to effectively drive actionable results
- Optimal Engagement: Understand preferences and prescribing behaviors to optimize impact – via virtual, automated, live or hybrid channels
- Propensity Score Matching: Use test/control methodologies to learn about and optimize targeting effectiveness
We work with pharma and contract research organizations to facilitate patient recruitment, screening, scheduling and investigator site support. Our education and retention programs ensure patients have all the information and support they need to remain in the study. Our ability to identify patient populations by zip code and disease state enables us to improve speed and efficiency during the recruitment process. Learn More.