BenePath Self-Service Portal

Empowering Constituents with a Modern, Collaborative Eligibility and Enrollment Self-Service Portal that Delivers Seamless Health and Human Services Experience

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Health and Human Services (HHS) agencies are undergoing major technology transformation and shifting their focus from analog operating models to digital systems. Evolving requirements for ease to access, speed and transparency in benefit programs are driving them to modernize traditional eligibility and enrollment services. They are pivoting towards a digitized service delivery model that provides better access to and management of information, enriches constituent’s enrollment experience amid a high volume of requests, and balances costs while increasing operational efficiency.

With a mission to achieve high impact outcomes for the agencies and a constituent-centric approach, Conduent offers a fully secure State Constituents’ Self-Service Portal that provides constituents easy online access to a personalized, responsive portal to manage their benefit programs. The portal modernizes the constituent’s enrollment journey at every touchpoint through meaningful digital interfaces. It serves as a centralized digital destination for constituents to learn about, enroll, manage and renew their benefits, submit documents, and communicate with agencies for programs such as Medicaid, SNAP, LIHEAP, and TANF from anywhere, anytime!

Conduent Self-Service Portal –Modernizing the Citizen Experience in Digital Age

Eligibility Verification Services

Constituent Features and Benefits

Individualized omni-channel customer experience – offers a single point of access through a personalized and multi-lingual dashboard to review program information, submit applications and renewals, manage benefits, report changes, and upload documents, 24/7 through device of choice

Intelligent screening – allows applicants to answer a few simple questions to identify the programs for which they may qualify – a quick and easy way to check possible eligibility for health coverage, help paying for food, and emergency cash assistance

One stop portal for consolidated application – provides one integrated application submission for multiple programs, including Medicaid, CHIP, SNAP, and TANF, that uses dynamic question logic to enable a simpler application experience, reducing application processing time and ensuring the timely delivery of benefits for eligible constituents

Paperless, digital communications – consolidates digital access to all programmatic documents with the ability to upload and submit documents via desktop, tablet, or smartphone to expedite delivery of benefits

Real-time responses – delivers text alerts and email notifications related to benefits, renewals, missing information and other relevant state program information without the need to contact a call center

Timely benefits delivery – reduces application processing time with greater support availability, easy access to information related to benefits, and improved communication channels between the state and the constituents

Integrated Eligibility Systems (IEs)

Agency Features and Benefits

Comprehensive, omni-channel self-service solution – offers consumer-centric design with robust functionality to migrate constituents to self-service and empower them to apply and maximize benefits for all state programs thru their preferred device, 24/7

Operational efficiency and cost reduction – provides highly scalable, smart automation simplifies workflows and relieves overcrowded and costly in-person, phone and paper-driven processes, allowing limited resources to be deployed to mission-critical functions

High configurability – goes beyond conforming to a state’s style guide and provides the look, feel and functionality an agency requires to support any/all Medicaid, CHIP, SNAP, TANF, LIHEAP programs thru a single interface and service-based architecture, reducing technology costs and ease of change to meet new regulations

Communication excellence – provides one trusted site for all educational materials and state-wide program information and bridging communication gaps with real time alerts, automated notifications and a consolidated view of all interactions

Real-time analytics and dashboard reporting – monitors user behavior to predict usage challenges, needs, and future demands, helping state agencies to better manage their programs and budget

Why partner with us for Eligibility and Enrollment solutions?

  • Nearly 50 years

    of healthcare experience

  • 30 million

    customer contacts support annually

  • 114+

    Contact centers worldwide

  • 25+

    million interactions daily

  • 25,000+

    skilled contact center specialists

  • 10+ billion

    annual customer communications