As the industry transitions to Population Health / ACO models, organizations need fully optimized healthcare information systems, such as EHR and ERP applications, to drive efficiency, address ongoing regulatory challenges, and increase physician and patient satisfaction. But optimal use of these technologies also requires careful consideration to select the right applications, design the best processes, implement new systems and effectively train users.
Many hospitals are looking to manage their current application environments while transitioning to a new application portfolio, or optimize existing application environments to maximize the impact of the investment, which requires:
- Expansion or transformation of current system architectures
- Consolidation of current solutions under a single, manageable model
- Implementation of new platforms
- Support of legacy application environments
- Redesign of processes to better support clinical and operational environments
- Programs that drive long-lasting, complete user adoption
Transformation Planning and Execution
We deliver strategies and roadmaps to enhance end-user engagement, alignment and adoption, while promoting population/value-based reimbursement models and increasing patient engagement in proactively managing their own health and utilization. We also offer data analytics consulting to stratify patients, assess risk, improve care, enhance efficiencies, evaluate contracts, provide merger and acquisition planning and support, and assist in the integration of non-acute care services.
System Lifecycle Implementation and Sustainability
Our comprehensive systems implementation services include program and project management, project planning, application design, application build, system testing, adoption and go-live support services (plus ongoing support and assistance with subsequent enhancements, upgrades, and optimization).
End User Adoption
Leveraging a researched-based, proven training methodology, Conduent expedites the adoption of healthcare applications while reducing user stress in the process. The Breakaway Method™ has four components: engaged leadership; role-based, simulated training to create proficient users; the establishment of performance metrics; and ongoing high levels of end-user adoption. The result is sustainable, global adoption that reduces training time by 90 percent and increases adoption rates by 70 percent over traditional training methods.
We redesign process and workflow to enhance efficiency, reduce cost, and realize benefits associated with systems implementation by analyzing current processes and implementing improved workflows that improve clinician alignment, enablement and adoption.
After implementation is complete, we address aspects of an EHR system that are underutilized or overlooked. Assessing application and technology performance, utilization, and benefits realization identifies opportunities to optimize functionality, enhance system integration, improve operational and clinical collaboration, improve access to content, increase adoption, assure compliance, improve clinical provisioning (clinician and patient), and achieve bottom-line impact.