CUSTOMER EXPERIENCE MANAGEMENT

Customer Contact Services

Delivering exceptional customer experiences
and business outcomes

Your customers are our customers too

In today’s always-on, consumer-driven world, customer experience is everything. And while the experience of care may not be why a customer chooses to do business with you, it’s often their reason for churning away. For most businesses, customer satisfaction is mission-critical to survival. That’s why we make it our mission to deliver exceptional experiences for you.

 

Full service across every major sector

Conduent provides a full range of customer contact services, including customer care, technical support, loyalty management, outbound and inbound sales, and payment solutions. Through both human and digital approaches, we help our clients reduce costs, enable scale and drive revenue growth.

We serve marquee clients across sectors — financial services, health & life sciences, manufacturing & automotive, aerospace and defense, consumer goods, retail, technology and telecom, travel, transportation, hospitality, and the public sector.

Global reach and scale

  • 27K + associates
  • 15K+ work at home associates
  • 114 delivery locations across 18 countries (any shore)
  • 20 languages supported from multiple locations

Deep experience and proven results

Conduent is a proven leader in customer care, with deep experience across solutions, industries and domains.

Since inception, Conduent’s Customer Contact Services have consistently maintained a 95% client retention rate, delivering value for our clients and demonstrating our commitment to delivering exceptional outcomes. As a strategic partner and trusted advisor, we’ve retained a majority of our clients for over 10 years.

Outcomes matter, not just SLAs

Conduent consistently delivers meaningful business outcomes and orchestrates exceptional experiences for our clients. Our ability to scale rapidly and provide tailored, industry-specific solutions across functions and geographies has enabled us to drive significant ROI for our clients through the years.

With 25 years of experience across sectors, we leverage leading practices across many CXM solutions to help our clients accelerate business innovation.

Why partner with us for customer care?

  • Scale

    114 locations, 18 countries

  • Multilingual

    20 different languages

  • Work-at-Home

    Business continuity on demand

  • Expertise

    Deep domain, multiple industries

  • Breadth of Solutions

    Ability to operationalize quickly

  • Any-shore Delivery

    Model provides 24/7 access

Building connected digital experiences

We’ve helped numerous clients shape their digital experience centers to enhance their overall customer experience and lifetime value. Leveraging video chats, artificial intelligence (AI), machine language (ML), IOT and predictive analytics is an essential part of delivering a seamless omnichannel experience that customers expect from brands today.

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