Robotic Process Automation

Enabling Improved Business Outcomes

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The next wave of operational transformation, Robotic Process Automation helps relieve employees of more mundane manual tasks like data entry, freeing them up to perform more of the higher-level human thinking they were hired to do in the first place.

As more clients seek to accelerate their adoption of automation tools, Conduent’s new Automation Suite offerings significantly accelerate client transition to this robotic process automation, enabling faster deployment, scalability and time to value.

Conduent Automated Intelligence

Business Process Layer

Conduent developed this general-purpose software to mimic human actions by routing or processing data based on specific rules. The software works with any data source – like emails or spreadsheets – and can be programmed to perform simple routines to complex processes. This software creates a user interface or communication link that can read data entering a specific process through a business app, web app or contact center and can direct the data to the appropriate application or process.

Conduent Case Management

Business Workflow Layer

This robotic software controls the business process workflow as well as what the users see on their computer screens, creating an easy-to-use, fully integrated product that can be deployed in various industries. For example, this software application can be used to both train customer care agents and to help respond to callers’ inquiries. The application eliminates the need for extensive agent training on where to find the answers to common customer inquiries – when handling a call, the application knows where to retrieve the correct information, and records information from the call for future use. This tool organizes information by topic and delivers it to the agent’s touch screen as an icon for easy access, allowing agents to focus on callers instead of multiple software and legacy applications.