Self-Care

Help your clients help themselves, with self-care tools and solutions across devices, contact centers and social channels.

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Our suite of online self-care tools is designed to deliver a personalized support experience. Support your customers at every stage of the lifecycle, from assisting the move-in process to providing in-life support and mitigating cancellations. And by capturing your customers’ issues online, you can reduce your average cost-to-serve and increase efficiency across your entire care operation.

Virtual Agent

Virtual Agent is a self-service tool for customer care that automates interactions between your business and your customers. Virtual Agent detects how human agents diagnose customer problems and offer solutions and it learns from this experience. In doing this, it quickly develops the intelligence it needs to understand and solve queries itself, without having to be programmed.

Knowledge as a Service

Knowledge as a Service underpins your customer care touchpoints with a centralized, dynamic and accurate pool of knowledge to effectively and consistently support your customers across the entire care mix. Knowledge is constantly updated to reflect your organizational requirements and your customers’ demands.