In an integrated omnichannel world, enterprises will have more meaningful conversations with their clients — fueled by AI, automation, advanced analytics, connected technology platforms, voice-activated devices and highly personalized journeys.
Conduent’s OmniChannel Communication services enable our clients to have high value interactions with their customers or constituents across both digital and human channels, creating a seamless experience.
Our solutions span three key areas:
Our powerful Digital Documentation Services scan, index, manage and store documents and data embedded in both physical and digital formats.
Optimize traditional communications delivery, drive migration to e-delivery, transform and individualize communications, and integrate communication channels to a create seamless experience.
In-depth analysis of operational performance and customer experience through a focused assessment at every customer service touch point.
We make customer experiences:
More immediate – Electronically extracting hard-copy information for real-time digital availability, automatically detecting customer document errors and sending customer text alerts.
More individualized – Actively tracking and managing customer preferences to tailor and personalize communications and accelerate migration from print to digital.
More intelligent – Applying analytics to support predictive modeling, behavioral segmentation and more effective cross- and up-selling.
Our clients can achieve:
- 15-35% cost savings when we take on their existing print and mail operations.
- 50-75% cost savings when we help them transform print and mail communications into digital customer interactions.
- 30% reduction in call center inquiries through more individualized and intelligent customer interactions, delivering the right message to the right customer at the right time through the right channel.