Lessons Beyond the Crisis

Coping with COVID and Beyond

Conduent, in partnership with The Hackett Group, presented findings from a white paper, Leading HR Through COVID-19 and Beyond: Lessons from Top CHROs, where we learned the impact of the COVID-19 crisis on HR and what might be in store in the future for the enterprise, the workforce and the HR function.


  • Tracy Amabile, Global Head, Conduent HR and Learning Solutions
  • Tony DiRomualdo, Senior Research Director, The Hackett Group


  • Bonnie Tichman, Senior Director Marketing, Conduent HR and Learning Solutions

Key discussion topics:

  • How HR responded and which strategies were most effective
  • What HR and business practices will be continued and operationalized
  • What are the most pressing issues HR executives expect to face through recovery, and how they plan to address them
  • What major changes in the operating environment are anticipated coming out of the crisis, such as:
    • Impact on the pace of business and HR transformation, including modern technologies
    • Changes to the drivers of employee experience
    • Implications for talent attraction and retention and upskilling / reskilling
    • Changes to HR culture and skills that will be needed