Governance

Responsibly governing our business with integrity, accountability and transparency

Read our 2021 CSR Report

Governance practices

Conduent’s Code of Business Conduct applies to all our associates worldwide. Our Environmental, Social and Governance (ESG) Steering Committee meets monthly to discuss progress and provide guidance to our global teams. Associates must complete annual conduct training and affirm their commitment to uphold it. Resources such as the Conduent 24/7 Ethics Helpline offer associates an opportunity to seek guidance and a confidential outlet to raise issues about business standards and ethics. Our governance focus areas are centered on business ethics and professional integrity, enterprise risk management, business continuity and an overall governance framework monitored by our board of directors.

The Conduent Command Center:

Reducing risk while increasing quality and efficiency

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87.5%
of the board of directors are independent
ISO27001
corporate information security certification achieved
99%
of associates completed annual ethics training

Key governance focus areas

Business ethics and professional integrity

Our associate ethics program instills a culture of integrity and honesty. Our associates are required to complete our Code of Conduct training annually. 100% of our senior leaders completed this training in 2021 and are required to recertify their commitment to communicating ethics and compliance expectations within their respective organizations each year. As a global company, Conduent is subject to both the Foreign Corrupt Practices Act (FCPA) and the antibribery and anti-corruption laws of all countries where we operate.

Enterprise risk management

Conduent has adopted the Institute of Internal Auditors Three Lines of Defense Governance Model to ensure that roles and responsibilities for effective risk management practices are clearly defined and understood across the company. The first line of defense owns and manages risk within the business. The second line oversees risk. And, the third line provides independent evaluation and assurance. Our Enterprise Risk Management (ERM) program creates effective control management and integration of risk practices into our strategic planning and decision making.

Business continuity

Business continuity is a critical component of Conduent’s Global Risk Organization, under the direction of the Chief Risk Officer. This role ensures the program is consistent with industry standards, incorporated into Conduent’s operating model and practices and designed to support the continuation of critical business activities. Business continuity planning is critical for Conduent and our clients. Our Business Continuity and Incident Management Policy outlines the mandates and minimum requirements business units must follow to plan for and respond to disruptive events.

Board of Directors’ governance framework

The Conduent Board of Directors is committed to sound and effective corporate governance practices on behalf of our associates, shareholders, clients and society. The board regularly monitors the effectiveness of management policies and decisions, including the creation and execution of its strategies. The board is also responsible for monitoring the establishment and enforcement of procedures to ensure that the company operates in a legal and ethically responsible manner, including oversight of all ESG initiatives and programs.