Responsibly governing our business with integrity, accountability and transparencyRead our 2021 CSR Report
Business ethics and professional integrity
Our associate ethics program instills a culture of integrity and honesty. Our associates are required to complete our Code of Conduct training annually. 100% of our senior leaders completed this training in 2021 and are required to recertify their commitment to communicating ethics and compliance expectations within their respective organizations each year. As a global company, Conduent is subject to both the Foreign Corrupt Practices Act (FCPA) and the antibribery and anti-corruption laws of all countries where we operate.
Enterprise risk management
Conduent has adopted the Institute of Internal Auditors Three Lines of Defense Governance Model to ensure that roles and responsibilities for effective risk management practices are clearly defined and understood across the company. The first line of defense owns and manages risk within the business. The second line oversees risk. And, the third line provides independent evaluation and assurance. Our Enterprise Risk Management (ERM) program creates effective control management and integration of risk practices into our strategic planning and decision making.
Business continuity is a critical component of Conduent’s Global Risk Organization, under the direction of the Chief Risk Officer. This role ensures the program is consistent with industry standards, incorporated into Conduent’s operating model and practices and designed to support the continuation of critical business activities. Business continuity planning is critical for Conduent and our clients. Our Business Continuity and Incident Management Policy outlines the mandates and minimum requirements business units must follow to plan for and respond to disruptive events.
Board of Directors’ governance framework
The Conduent Board of Directors is committed to sound and effective corporate governance practices on behalf of our associates, shareholders, clients and society. The board regularly monitors the effectiveness of management policies and decisions, including the creation and execution of its strategies. The board is also responsible for monitoring the establishment and enforcement of procedures to ensure that the company operates in a legal and ethically responsible manner, including oversight of all ESG initiatives and programs.