Building resilience amid disruption in Federal, State, Local Services
Across all levels of government, public servants now serve on a crucial front line – striving to protect our nation’s most vulnerable populations in the battle to recover from the COVID-19 global pandemic.
State and local health and human services agencies must keep up with unprecedented service demands and delivery challenges. They are ramping up unemployment insurance services, eligibility and enrollment operational support, payment distribution methods, health insurance options and nutritional support services.
Clearing backlogs and scaling up quickly to meet sudden service demand surges
Responding to surging benefit program demands
Ensuring privacy, security, and trained constituent response experts
Maintaining the efficiency of mission-critical operations
Conduent is committed to helping agencies meet their mission-critical operational requirements. Our solutions target below areas structured to help agencies quickly and efficiently respond to pandemic-related service demands.
We Can Help You Navigate:
- Pandemic EBT
- Benefit programs such as TANF, SNAP, WIC and others
- Online Purchasing Programs (OPP)
- Unemployment Insurance support services
- Emergency Cash Disbursements (EBT/prepaid)
- Call center staff and operations
- Electronic Childcare (ECC)
of EBT experience
Handling 10 million cases every month
half of the U.S. EBT market
SNAP and TANF backlog cases for a state with a quick turn around
Processed 1.5+ billion
EBT transactions worth $31 billion in 2019
Helped reduce backlog of 170,000
Federally Facilitated Marketplace (FFM) eligibility application renewals in a four-month support services project
Processed 1,840 Medicaid requests
in just four days for a Midwest state
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction.
Please reach out to us about your agency’s immediate requirements during the crisis. Email firstname.lastname@example.org to learn more about how we can help.