Conduent’s end-to-end Order-to-Cash (“OTC” or “O2C”) services support the entire customer-to-cash lifecycle, driving improved working capital performance and reducing operating costs.
Optimizing the end to end Order-to-Cash cycle is key to revenue growth, working capital performance and client satisfaction. It is important to ensure your order-to-cash processes are easy and simple for your customers to understand and execute. Best practices and enabling technology is also critical to help streamline the process to improve the overall cycle time from order placement to payment collection. Optimizing your Days Sales Outstanding (DSO) can improve working capital performance and drive millions of dollar of annual benefit. Companies need to balance effectiveness and efficiency to really optimize the end to end business process.
We have the broadest network of global delivery expertise in the industry. Our extensive multi-industry experience enables us to leverage our knowledge against your unique requirements and industry best practices to deliver world-class results. Our flexible delivery model encompasses onshore, near-shore, and offshore centers to deliver the benefits of global service delivery. We understand the importance of customer service, language skills, process expertise and cultural affinity when dealing with your customer-facing processes.
Our experts begin by assessing your operation holistically, applying best practices and technology that drive transparency and delivers immediate results. Our Order-to-Cash services include:
- Credit Management
- Order Management
- Customer Billing
- Customer Payments & Deductions
- Accounts Receivable Management
- Collections & Disputes Management
- Bad Debt, Reserves and Write-Offs
- DSO Analytics, Reporting, and Payment Trending
We streamline and optimize Accounts Receivable processes with Conduent Order-to-Cash technology, our cloud-based Value+ platform.
Conduent Value+ Platform
Companies often find that their Accounts Receivable (AR) management is paralyzed by a combination of missing information, generic software solutions, lack of customer segmentation, multi-system complexity, sub-optimal processes and separation from the customer service function.
With our extensive years of operational experience in AR best practices, we’ve created a sophisticated workflow-based AR Management platform with flexible configuration options and dynamic dashboard reporting. The Conduent Value+ Platform is a user-friendly application for all employees involved in customer financial relationship management. It fills the functional gaps found in ERPs allowing you to manage your customers in terms of credit management, cash allocations, deductions, collections and disputes.
Conduent’s clients have enjoyed significant reductions in account receivable balances by collecting cash more effectively while also enhancing service levels through better communication and faster resolution of customer issues.
Our clients have seen the following benefits after implementing Conduent Value+:
- Reduction of overdue debt by 50%
- Reduction in Accounts Receivable effort by 20%
- Reduction in Cash Application effort by 70%
- Combining collections and customer service functions
- Reducing customer disputes through root cause analysis
- Improved customer service through rapid dispute resolution
- Rapid global reporting in a single system
“[Conduent] created KPIs that were simple, but important, and were easy-to-implement improvements over our traditional measurements. The achievement . . . has greatly supported best practice process, contributing to the achievement of improved Working Capital.” – Chief Financial Officer, Global Technology Company
“The most advanced Accounts Receivable software on the market today.” – Order to Cash Director, Global FMCG Company
“We delivered an additional cash flow improvement of around £100m within 18 months.” – Project Sponsor, Global Utility