Learning Administration and Delivery Services

In today’s business climate, your training organization is under pressure. You’re trying to be strategic and effective, but you’re using yesterday’s tools, processes, facilitation, delivery mode, and staff size.

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Outsource the administration of your training and development to us, and you can focus on the strategic value of training – and the performance of your people. Our Learning Services deliver the resources to track, manage and deliver tactical learning support services more accountably and efficiently.

We’re the only learning administration and delivery outsourcing provider that supports a full range of comprehensive training administration services, including:

  • Learning Management System (LMS) Administration
  • Learning Administration Robotic Process Automation (RPA)
  • Learning 24/7 Help Desk Support
  • Event Planning and Logistics Management
  • Instructor Resourcing
  • Scheduling Services

Our efficient, shared-services tracking and management system delivers the highest levels of operational efficiency, with a “high-touch” consistent customer experience. And our unique learning administration systems ensures that service delivery levels are defined and expectations are established – creating value across the entire learning operation.

Learning Management System (LMS) Administration

We enter and track course data and provide an unsurpassed level of data integrity, with workflow management tools that ensure best practices for clean centralized data. We enter and track the data surrounding courses, classes, curriculum, learning histories, and the assigning of training.

Learning Administration Robotic Process Automation (RPA)

Our RPA solutions drive success, improve service levels, save costs and enable you to focus on your core business. We leverage best-of-breed automated processes and tools to significantly increase training invitations, evaluations and certifications and ensure the certainty of your learning data in environments where certainty is a regulatory or legal requirement.

Learning 24/7 Help Desk Support

We offer a helpdesk available 24 hours a day and seven days a week for equipment break downs, direction to training, or any other issues that threatens to delay or interrupt training and your overall training programs.

Event Management and Logistics Management

Contingencies happen. Luckily, you can draw on the additional support of our project and event management services to take your initiative from the planning phase to logistics and on to the final analysis. Our experienced managers will work with the resources you have in place to hit your training goals on schedule.

Instructor Resourcing

Conduent Learning Services can provide expert instructors, trainers, and facilitators to implement your initiatives, as well as logistics coordinators and trained schedulers to make your training program run smoothly and efficiently. We’ll find you the right staff, right when you need them.

 Scheduling Services

We can work with your organization’s existing scheduling system or provide our own proprietary scheduling software to meet your timelines and ensure that training occurs as efficiently as possible.