Many traditional utilities resist new technology investments and are slow to address an aging employee base and back office infrastructure. As a result, customer satisfaction is declining each year, and new cost pressures are disrupting the industry.
It’s time to move into the modern, electronic era. Back office transactional processes are a great place to start.
Transactions are at the heart of every utility company’s business. From billing to remittance to service calls, every transaction impacts your bottom line, and your customer’s impression of you. By automating transactional processes, you can improve performance and remain relevant to customers and employees.
Everyone knows electronic billing is easier, more convenient and more cost effective than paper bills. So why are so many utilities customers slow to adopt paperless billing software?
With Conduent Automated Intelligence, we help utility companies switch their customers to e-billing—even digital novices. Your customers don’t have to go online to retrieve their bills. It’s secure, private and available offline. That makes every part of the utility billing cycle easier, from payment to collections.
Transactional Processing Case Studies
See how our transactional processing services play a role in our customers’ successes.
33% Drop in Past Due Accounts
See how our Value+ solution automated Accounts Receivable for a healthcare manufacturing and distribution company.