MCO Business Process Services

We are digital transformation innovators with experience across a broad range of government and commercial healthcare business processes. Our clients benefit from our technical and regulatory knowledge, and decades of experience in implementing change.

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Organizations require the agility to quickly respond to market demands, regulatory changes and new customer requirements. Conduent digital technologies and services provide Medicaid managed care organizations (MCOs) with real competitive advantage by simplifying processes, improving productivity and providing the data to shape management decisions, leading to a financially fit organization.

Conduent creates digital platforms and services for managing millions of interactions every day.

Innovation is applied across our portfolio of offerings and is a key element of our ongoing strategy of delivering modern, efficient services. We offer a diverse set of technology tools via flexible platforms that run on robust and scalable infrastructure to manage digital interactions that create trusted, efficient engagements at massive scale. We are leveraging the power of cloud, mobile and IoT, coupled with technologies such as automation, cognitive and blockchain, to elevate every constituent interaction, driving digital experiences that individual, immediate and intelligent.

For example, our Conduent Automation Suite is a “virtual workforce” – technology that performs manual tasks in an efficient, repeatable way. It mimics human actions, doing work based on preset rules, covering both simple routines and complex processes. This  leads to higher productivity, lowered costs, and improved customer experiences, while reducing risk by limiting access to sensitive data and ensuring greater regulatory compliance. What’s more, your team members are now free to focus on more valuable work.

Our automated solutions have disrupted the traditional contact center model. Without sacrificing the human touch, our proprietary technology assembles and analyzes telephony data and merges it with customer records pulled from multiple sources to seamlessly create targeted scripts and workflows. This allows agents to have caller data at their fingertips and provide more personal experiences to customers — on the phone or through the digital channels of their choice.