Conduent’s HSP combines front office customer interaction solutions with document management services and a workflow engine that fits in with existing practices. HSP enables business processes to flow seamlessly between the front and back office, with documents available to users in both. You can use a single platform to capture all phone calls, Web, fax, e-mail or electronic input streams in one location. Through building your business’ customized workflows, combined with HSP’s content management, your organization can rely on one solution as the central source of information.
HSP allows you to:
- Manage the movement of documents and internal transactions to the proper department or individual
- Create automatic workflows that control tasks and route through a department or the organization
- Improve customer service response time and customer satisfaction
- Immediately access both member and provider documents and data
- Track and script calls for accuracy and consistency