HSPweb.com is now part of Conduent.com


Health Plan Administration and Customer Care Solutions

HSP Customer Service Portal

Sure, today’s health plan administration challenges include items such as eligibility, claim status and benefit applications. But, in a consumer-centric, customer driven environment, it is imperative for healthcare payer organizations to be engaging members with personalized two- way communication where customers drive selection, pricing and choice of coverage.

To navigate this challenging new healthcare landscape, Conduent’s innovative solutions and our 10,000+ dedicated Payer agents provide health payers with administrative tools that drive better business outcomes, including:

  • Benefits Plan, Explanation and Verification
  • Claims Processing, Payment and Status
  • Enrollment and Membership
  • Eligibility Verification
  • Premium Billing
  • Provider Networks and Contracts
  • Capitation
  • Authorization and Referrals
  • Enterprise-Wide Workflow
  • Security
  • Reporting & Analytics
  • Complaints and Appeals
  • Disease Management Programs
  • Health and Wellness Programs
  • Licensed Agent Customer Care Services
  • Missing/Invalid Information Research
  • Product/Services Information
  • Referral Requests and Status
  • Satisfaction Surveys
  • Welcome Calls

Conduent is also a leading-edge provider of intelligent automation technology services, including:

  • Virtual Assistant – Automated voice assistance which recognizes complex, contextual, and abstract vocal inquiries.
  • Machine Learning – Cognitive learning platform that analyses data to develop the intelligence it needs to understand, diagnose, and solve problems in real-time
  • Interactive Voice Response (IVR)
  • State-of-the-Art Computer Telephony Interface (CTI)
  • Customer Relationship Management (CRM)
  • Advanced Switch/Multiple Platform Integration Solutions