Loan Manager Platform

Scalable, flexible, customizable

Achieve operational excellence across your loan, lease and collections ecosystem

Loan Manager is our best-in-class, digital, cloud-based loan and lease servicing and collections platform. With this powerful technology, financial institutions, OEM captives and consumer finance firms can service and collect on all types of loans such as autos, light or commercial trucks, power sport and marine vehicles as well as unsecured lines of credit.

Coupling the latest in digital and cloud-based technologies with intuitive dashboard tools and integrated automation, Loan Manager drives high-efficiency productivity across loan and lease servicing and collections operations.

Loan Manager can handle an infinite variety of fixed or variable rates, including the most complex terms for loans and leases.

The platform equips users with the tools they need to rapidly assist borrowers and thoroughly work collection lists from a single screen. An open ecosystem and ability to efficiently handle large volumes and complex portfolios make this a stand-out platform for achieving operational excellence.

Everything you need in one place

Core functions

  • Account dashboard
  • Agent-triggered or rule-based letters, texts, emails
  • Case and contract management
  • Configurable alerts
  • Document storage/retrieval
  • End-of-loan processing
  • Payoff quotes
  • Transaction history

Special services

  • Bankruptcy
  • Contract management
  • Credit bureau reporting
  • Customer self-service
  • Payment plans
  • Vendor management

Ignite your productivity, lower costs and keep data secure

Conduent is one of the nation’s largest application service providers for consumer loan and lease servicing systems, supporting in excess of 14M consumer loans and leases for our clients, and managing more than $120B in consumer loan assets.

We’re also a trusted strategic collections partner with right-shoring capabilities that match clients’ needs with talent and location, while driving higher borrower self-cure rates through omnichannel capabilities.

  • Savings

    Average efficiency gain of 15-30% and savings of up to 40-50% versus in-house onshore alternatives and meeting SLA targets.

  • Innovation

    Quickly tailor, scale and evolve your loan, lease and collections operations to stay aligned with emerging technologies and borrower behavior.

  • Real-time insights

    Real-time processing improves the customer experience and allows your users to see updates immediately.

  • Automation

    Integration with industry-leading service providers and embedded workflow capabilities enable automation across your operations.

  • Flexible, scalable

    Customizable business rules to tailor your business management, personalize experiences and drive productivity.

  • Security

    Loan Manager offers always-on protection from attacks, sitting on a private cloud accessed only through a secure VPN exclusive to Loan Manager clients,.

  • 99.999% uptime

    Performance and power at scale.

  • Rapid implementation

    Average implementation timeframe 3-4 months.

  • Ongoing investment

    We invest $2M+/yr in Loan Manager enhancements, innovations and automation tools.

  • Expert support

    Loan Manager clients have the support of an account manager and a team of SMEs on-call 24/7.

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