Improve each stage of the inbound communication process flow into a department or business process — end-to-end or individually, to streamline your operations and improve productivity.
Our powerful Digital Documentation Services scan, index, manage and store documents and data embedded in both physical and digital formats.
Digital Documentation Services — We transform traditional mailrooms into a digital capture and distribution center for business-critical incoming mail.
- Inbound communications – Our teams will work with you to digitize your inbound mail process, extract data and automate workflows — accelerating your business, delivering faster turnaround times and a better customer experience.
- Capture and data management – Capture and index data and documents from multiple sources and stop the proliferation of paper in downstream processes.
- Business process management – Improve accuracy, speed, and compliance within your processes.
- Automated transaction processing – automates document and image-centric processes including content upload, storage, workflow, access, archiving and retention.
- Web intelligent queue (WEQ) with online file research, end-to-end process analysis, root-cause identification and reject processing.
- Our proprietary master control program (MCP3) routes and tracks business critical documents and electronic transactions from receipt through transmission of completed work back to our clients.