Transforming Eligibility and Enrollment for All Stakeholders

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Our BenePath suite offers a comprehensive, integrated customer service solution that consists of two products, our Self-Service Portal and Eligibility and Enrollment Platform. Using our suite, agencies gain seamless, one-stop eligibility and enrollment capable of integrating across all available platforms. Because our suite is modular and configurable, we can partner with agencies to help streamline your state’s health and human services ecosystem, modernizing service delivery, adding momentum to your mission, and improving program outcomes.

Conduent’s BenePath Self-Service Portal (SSP) modernizes the constituent online experience for state residents to learn about, screen for, and complete a single integrated application and documentation for Medicaid, CHIP, SNAP, and TANF eligibility and enrollment. By providing a single site for benefit programs backed by the latest technology and automation, the BenePath SSP dramatically improves the customer experience, enhances security and privacy, provides customization and automation to simplify workflows, decrease paperwork, reduce fraud, waste, and abuse, and lower overall program costs.

Transform the delivery of services with BenePath’s seamless, one-stop eligibility and enrollment platform designed to integrate back-office customer relationship management (CRM) with front office contact center operations, to better serve your constituents, achieve federal, state and local regulatory compliance, increase program scale and access while reducing program costs.

Why partner with Conduent

  • 50 years

    of healthcare industry experience

  • 25,000+

    skilled contact center specialists

  • 1.3B

    customer service interactions each year

  • 69M

    contact center interactions annually

  • 1.2M

    Medicaid applications processed each year

  • 8.8M

    current health and human services recipients