The Future of Digital
is Human:

How CX is Driving the Evolution of Technology

Co-hosted by Conduent and the Institute for Robotic Process Automation and Artificial Intelligence.


Disruption is affecting the competitive landscape in every single industry today. The disruption is not driven solely by new technologies, like AI, AR/VR, automation, blockchain, cloud or intelligent mobile apps, but in expectations around the “customer experience” or CX itself. That is where new value is being created for consumers, citizens, employees, patients and other end users.

Expectations may be one of the biggest challenges to address because as technology continues to evolve, expectations continue to rise. For many organizations, there’s a lot of work still to be done before positive CX results can be realized. Until those needs are addressed, companies risk losing revenue and customers.

Key Learnings:

  • How technology is shaping the future of CX
  • Five essentials for driving a positive CX
  • Leveraging people, process, and technology to improve CX