The 2022 State of Consumer Experience Report

The Brand Perspective

Strategic insights lead to effective actions, which lead to an improved customer experience (CX) and better outcomes for agents and customers.

The 2022 State of the Consumer Experience Report: A Brand Perspective, research sponsored by Conduent* surveying 120 senior CX Leaders, showcases findings to enable brands to benchmark the current state of their own CX program and use the information to develop (or evolve) their future plans.

This report shares strategic insights about a wide range of pertinent CX topics, including customer loyalty, channel offerings, customer data, and CX technology. It inspires action and cultivates greater curiosity in better understanding the current customer journey, both organizational-wide and across industries.

*Note: The Brand Perspective survey respondents were recruited and screened as a part of a special research partnership with Execs In The Know, a global community of more than 40,000 CX leaders and professionals.

Download the report today