Out of the Box:

Consumer Lending Strategies for Managing Against Market Disruptions

Efforts to contain the spread of COVID-19 this past spring effectively stopped the U.S. economy.  With lockdowns now eased and businesses attempting to get back to normalcy, lending institutions face a new and unfamiliar environment, in which they must evaluate and monitor credit risk with limited visibility and access to reliable data. In addition to financial risks, there are significant operational risks and brand implications to “getting it wrong.”

Major market disruptions such as that brought on by COVID-19 require policy makers, governments and industry leaders to be agile and move urgently yet purposefully.

During this fireside chat, with leading innovators and industry leaders will discuss consumer lending strategies that are helping them successfully navigate these turbulent times and support their employees, customers and communities through the recovery and beyond.

Join the conversation to:

  1. Understand challenges lending companies are facing as they work to ensure business continuity.
  2. Learn about key steps taken to address the huge challenge of maintaining compliance with the evolving landscape of external requirements
  3. Hear about creative solutions lenders are implementing to serve customers and end-consumers.


John Michael, Senior Sales Director at Conduent

During John’s 25 + year career as a sales leader and client executive, he has had an opportunity to collaborate and/or manage with clients across a wide variety of industries including banking, financial services, fintech, high technology, retail, engineering, mortgage, and consumer lending. John hosts a podcast with consumer lending leaders  and a link to the broadcast is here.John is passionate about the consumer lending space and he shares some of his thoughts in this blog featured on the Conduent website. That blog can be accessed here.

Guest Panelists:

Craig Hewitt, Chief Operating Officer at Yamaha Motor Finance

Craig Hewitt is currently Chief Operating Officer for Yamaha Financial Services.  Prior to joining Yamaha, Mr. Hewitt was CEO at Carfnance.com.  Mr. Hewitt’s career in consumer finance includes leadership roles with GM Financial, HSBC Auto Finance and Capital One Auto Finance.


David Bertoncini, Chief Strategy Officer at CarFinance.com

David has been a business leader and strategist his whole career. Passionate about the auto buying and financing space, he brings over 20 years of experience in consumer lending, and most specifically auto financing. He was one of the pioneering leaders of Capital One’s entry into auto finance two decades ago and has held C-level roles in student lending and with Flagship Credit Acceptance and CarFinance.com.

Mary Leigh Phillips, CFO at DriveTime & Bridgecrest

Mary Leigh Phillips joined the DriveTime family of companies as Chief Financial Officer in August 2018. In her role as CFO, Mary Leigh manages the financial organization including finance, accounting, capital markets, treasury, tax, and internal audit. Mary Leigh also oversees the lending platform, including risk management, underwriting, pricing, funding, and data science.