Elevated consumer expectations, regulatory changes, new competitors and medical technologies are all fundamentally changing how healthcare payers strategize member engagement. To improve patient outcomes and reduce medical spend, plans must leverage every opportunity to build member trust through meaningful and personalized interactions.
In this eBook, learn about the emerging focus on value-based care along with key engagement gaps that prevent plans from growing. Other insights include:
- How to match communications to individual member needs
- How to ensure members understand their benefits
- How to stay ahead of changing member behavior and drive loyalty
Download the eBook today.