Fragmented Journeys, Lost Loyalty: Fixing the Cracks in the Customer Journey

Customer expectations continue to evolve at remarkable speed, and organizations are feeling the pressure to deliver seamless, efficient, and connected experiences across every touchpoint.

Watch this webinar replay discussion with Mandy Huckaby (Conduent) and Aishwarya Barjatya (Everest Group) exploring where customers are today and how to stay ahead.

The session examined how organizations can strengthen their CX foundation while thoughtfully leveraging AI to enhance their existing strategy. Viewers can gain insight into how to:

• Keep pace with rapidly shifting customer expectations
• Build a unified CX strategy that aligns channels, data and teams
• Apply AI in targeted ways spanning self-service, agent support and back-office efficiency that enhance CX unification and drive measurable outcomes

Our speakers highlighted how a unified approach, supported by practical AI enablement, can accelerate CX transformation and help organizations respond with greater agility and consistency as customer needs continue to rise.