Executive Brief: The Role of OmniChannel Communication in Healthcare Organizations

Optimizing workflows and systems and increasing user adoption are just a few ways that you can improve the impact of your application investment.

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Technology is changing every industry in fundamental ways, and this digital transformation is creating a significant shift in how businesses and organizations service, communicate and engage with consumers.

As organizations across many industries work to adapt to changing consumer demands, the healthcare industry has lagged behind in the digital transformation continuum. This Executive Brief explores the consumer demand for OmniChannel interactions, the challenges to digital adoption within the healthcare space and what’s on the horizon for the future.

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