Conduent CX Masterclass Series

In this time of market rapidity, the only thing changing faster than digitization and innovation are your customers’ expectations. As customers are at the heart of your organization and their interactions touch all aspects of your business, we invite you to join us for an immersive series on how to elevate your experience, across the customer journey.

Introducing the Conduent CX Masterclass Series

A six-part series of interactive thought leadership and collaborative virtual events offered to an exclusive group of our clients. Hear from some of the brightest and innovative experts in the field.

Register for the Everest Group Sessions
*The registration link will allow you to register for both sessions simultaneously.

Delivering Customer Experience Magic

March 23, 2022
11:00am – 12:30pm Eastern

Interactive Keynote featuring Duncan Wardle, former head of Creativity and Innovation for the Walt Disney Company

Key Takeaways:

  • How to transform your business from product-centric to customer-centric and reap the rewards that come when customers believe the work you do is truly magic
  • How to address the biggest consumer pain points and what that can mean for revenue

In case you missed it, view some highlights from our first session below.

Human Experience Design for the Now of Work

April 14, 2022
11:00am – 12:30pm Eastern

Workshop featuring Ryan Malkes, Experience Design Practice Lead at Leapgen. Learn about a design mindset, the use and application of personas, how to think about journeys over processes, and the use of technology in fueling human experience.

Key Takeaways:

  • How to understand the people who matter most and the experiences that matter the most to them
  • The concept of user journey mapping when creating frictionless, seamless, connected experiences
  • How to apply a “whole person” approach when designing experiences for people
  • How experience design for the workforce creates exponential value for the customers they serve

Achieving Business Resiliency and Agility

May 10, 2022
11:00am – 12:30pm Eastern

Interactive Keynote featuring Shirley Hung, Partner and David Rickard, Vice President, Everest Group

Key Takeaways:

  • How businesses have and continue to adapt to changing market and customer expectations in a post-Covid world to create engaging customer experiences and drive retention and loyalty
  • Demand for Digital Adoption Trends
  • The Now and The Next

View the full replay now.

Hyper-digitization using Automation and Analytics

May 24, 2022
11:00am – 12:30pm Eastern

Workshop featuring Shirley Hung, Partner and David Rickard, Vice President, Everest Group

Key Takeaways:

  • How organizations are improving CX through digital leverage
  • How digital technologies and the use of data drive insights, conversational AI, and engaging experiences

Register Now
*The registration link will allow you to register for both sessions simultaneously. We recommend that you attend both, but it is not required.

Songwriting for Customer Experience

Coming soon
“Definition of Creativity: The habit of continually doing thinks in new ways to make a positive difference in our working lives”
                         – Duncan Wardle, former Chief Innovation and Creativity Officer at Disney

Great customer experiences are born from creativity and imagination – the two skillsets that will characterize the next decade of business.

To help engage your creative side, we encourage you to join us as we help you take a step back, free your mind and get creative with an interactive experience led by professional songwriters from the Country Music Hall of Fame where participants join together to write and record an original song.

Registration Opening Soon

Delivering Customer Experience Magic

June 2022
Half Day Workshop

Workshop featuring Duncan Wardle, former head of Creativity and Innovation for the Walt Disney Company

Key Takeaways:

  • How to uncover insights for innovation by looking where nobody else is
  • The tools to make informed hypotheses about customers and their wants and needs
  • The knowledge to create innovative solutions focused on real consumer pain points

Registration Opening Soon