Conduent CX Masterclass Series
In this time of market rapidity, the only thing changing faster than digitization and innovation are your customers’ expectations. As customers are at the heart of your organization and their interactions touch all aspects of your business, we invite you to join us for an immersive series on how to elevate your experience, across the customer journey.
Introducing the Conduent CX Masterclass Series
A six-part series of interactive thought leadership and collaborative virtual events offered to an exclusive group of our clients. Hear from some of the brightest and innovative experts in the field.
Register for Customer Experience Magic – Insights for Innovation Workshop
Delivering Customer Experience Magic
March 23, 2022
11:00am – 12:30pm Eastern
Interactive Keynote featuring Duncan Wardle, former head of Creativity and Innovation for the Walt Disney Company
Key Takeaways:
- How to transform your business from product-centric to customer-centric and reap the rewards that come when customers believe the work you do is truly magic
- How to address the biggest consumer pain points and what that can mean for revenue
In case you missed it, view some highlights from our first session below.
Human Experience Design for the Now of Work
April 14, 2022
11:00am – 12:30pm Eastern
Workshop featuring Ryan Malkes, Experience Design Practice Lead at Leapgen. Learn about a design mindset, the use and application of personas, how to think about journeys over processes, and the use of technology in fueling human experience.
Key Takeaways:
- How to understand the people who matter most and the experiences that matter the most to them
- The concept of user journey mapping when creating frictionless, seamless, connected experiences
- How to apply a “whole person” approach when designing experiences for people
- How experience design for the workforce creates exponential value for the customers they serve
Achieving Business Resiliency and Agility
May 10, 2022
11:00am – 12:30pm Eastern
Interactive Keynote featuring Shirley Hung, Partner and David Rickard, Vice President, Everest Group
Key Takeaways:
- How businesses have and continue to adapt to changing market and customer expectations in a post-Covid world to create engaging customer experiences and drive retention and loyalty
- Demand for Digital Adoption Trends
- The Now and The Next
View the full replay now.
Hyper-digitization using Automation and Analytics
May 24, 2022
11:00am – 12:30pm Eastern
Workshop featuring Shirley Hung, Partner and David Rickard, Vice President, Everest Group
Key Takeaways:
- How organizations are improving CX through digital leverage
- How digital technologies and the use of data drive insights, conversational AI, and engaging experiences
Customer Experience Magic – Insights for Innovation
June 28, 2022
11:00am – 1:30pm Eastern
Workshop featuring Duncan Wardle, former head of Creativity and Innovation for the Walt Disney Company
Key Takeaways:
- How to uncover insights for innovation by looking where nobody else is
- The tools to make informed hypotheses about customers and their wants and needs
- The knowledge to create innovative solutions focused on real consumer pain points