Life is moving online. The typical person handles countless daily tasks with a tablet, desktop or smartphone – shopping, learning, connecting, and more. In this environment, state and local governments are challenged to deliver digital experiences that meet sky-high citizen expectations.
According to new research conducted by the Center for Digital Government (CDG) and sponsored by Conduent, 62% of citizens think governments should experiment with new technology offerings.
What are your citizens’ preferences and priorities?
The 2018 Citizen Experience research report “Innovation, Ease of Use and Trust: Improving the citizen experience with digital government services” delivers insights to help government organizations understand what citizens want and take action to tailor their digital interactions.