The pandemic marked a change in customer experience (CX) expectations and the way brands are trying to deliver exceptional CX. Our recent CX study, Channeling Happiness: The 2022 State of Consumer Experience Report, surveying 7,500 consumers spanning 10 markets and 120 brand organizations validates the gap that exists between how consumers define customer experience excellence and how brands are shifting service delivery approaches in response to consumer expectations.
Key insights include:
- Understanding the brand and consumer relationship
- Driving happiness across the omnichannel
- Are brands doing enough?
- The new CX: the road to happiness
Download the full report today