Customer Experience as a Service (CXaaS)

Digitally transform contact center operations and build lasting relationships with customers

Make meaningful connections that stand out  

In today’s dynamic world, customer expectations are constantly changing — requiring businesses to shift, scale and adapt, sometimes daily. To deliver exceptional customer interactions, experiences and results, businesses need an end-to-end CX ecosystem that can be integrated quickly and scale up or down based on fluctuating needs. Our cloud-based Customer Experience as a Service (CXaaS) Solution delivers the ultimate in flexibility, scalability and connectivity — seamlessly bringing together the people, process and platform today’s organizations need to create intelligent, omnichannel experiences that drive brand loyalty and referrals.

Reduce costs and increase output

Conduent’s cloud-based contact service solutions deliver a fully integrated CX experience, acting as a natural extension of your brand. As your CXaaS partner, we can build and scale a contact center operation that’s ready to meet today’s digitally-driven customers where they are — on any device, across any channel, driving more human experiences across every aspect of the customer journey. This enables you to focus on growing your business, while we help care for your customers and reduce your overall costs.

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Key Features

  • Talent

    Multi-skilled resources that scale with your needs to handle various contact types in multiple languages

  • Work from anywhere

    Secure work environment

  • Flexible technology ecosystem

    Add functionality whenever you need it leveraging best in class cloud technology

  • Omnichannel delivery

    Connect with your customers via the method of their choice

  • Process and operational excellence

    Built-in compliance and quality controls

  • Analytics and automation

    Accelerate data-driven efficiency and effectiveness with advanced technology enablers

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