Digitally transform contact center operations and build lasting relationships with customers
In today’s dynamic world, customer expectations are constantly changing — requiring businesses to shift, scale and adapt, sometimes daily. To deliver exceptional customer interactions, experiences and results, businesses need an end-to-end CX ecosystem that can be integrated quickly and scale up or down based on fluctuating needs. Our cloud-based Customer Experience as a Service (CXaaS) Solution delivers the ultimate in flexibility, scalability and connectivity — seamlessly bringing together the people, process and platform today’s organizations need to create intelligent, omnichannel experiences that drive brand loyalty and referrals.
Reduce costs and increase output
Conduent’s cloud-based contact service solutions deliver a fully integrated CX experience, acting as a natural extension of your brand. As your CXaaS partner, we can build and scale a contact center operation that’s ready to meet today’s digitally-driven customers where they are — on any device, across any channel, driving more human experiences across every aspect of the customer journey. This enables you to focus on growing your business, while we help care for your customers and reduce your overall costs.
Multi-skilled resources that scale with your needs to handle various contact types in multiple languages
Work from anywhere
Secure work environment
Flexible technology ecosystem
Add functionality whenever you need it leveraging best in class cloud technology
Connect with your customers via the method of their choice
Process and operational excellence
Built-in compliance and quality controls
Analytics and automation
Accelerate data-driven efficiency and effectiveness with advanced technology enablers