Conduent CXNow
One-stop, cloud-based contact center operations to increase scale, speed, security and savings
Build meaningful connections that stand out
By leveraging digital technology like AI, automation and analytics, combined with a dedicated team of associates, we help organizations drive significant ROI with our personalized customer contact services. With the ability to rapidly scale, we provide transformative solutions with real results, including:
40% cost savings
while delivering lower call handle times and high quality.
30% reduction
in call center inquiries utilizing automated solutions.
75% reduction
in call backlog leveraging speech analytics.
Building an Agile Customer Contact Center
Explore how the right mix of people, process, and technology can help your business better manage increasingly complex call center logistics.
Download the eBookConduent CXNow overview and features
Our cloud contact center solution delivers the ultimate in flexibility, scalability and connectivity – seamlessly bringing together the people, process and platform today’s organizations need to create intelligent, omnichannel experiences that drive brand loyalty and referrals.
Access to a global pool of talent supporting your brand
- Leverage leading practices to onboard, train, coach, support performance and a culture of engagement.
- Empower agents with the right tools to be more connected to your customers.
- Meet the demands of your business peaks and valleys with globally certified workforce management practices.
- “Follow the sun” staffing to support your customers at the times they need it most.
Global delivery capabilities combined with a best practice work at home model for business continuity
- Enable operational agility with a scalable infrastructure.
- Gain process and operational distinction with compliance and quality controls.
- Leverage advanced monitoring and security management with our centralized Command Center.
Implement quickly with fewer IT resources
- Meet customers where they are via omnichannel and self service capabilities.
- Increase security in every interaction with a reliable, compliant, adaptable infrastructure.
- Enable business agility with flexible technology, including AI and analytics that can manage call and chat histories with sentiment analysis and predictive engagement.
Solution Features
Talent
Multi-skilled resources that scale with your needs to handle various contact types in multiple languages.
Work from anywhere
Keep teams connected via a secure work environment.
Flexible technology
Add functionality whenever you need it with best-in-class cloud technology.
Omnichannel delivery
Connect with your customers via the method of their choice.
Operational excellence
Built-in compliance and quality controls.
AI and analytics
Accelerate data-driven automation and effectiveness with advanced technology enablers.
