Conduent CXNow

One-stop, cloud-based contact center operations to increase scale, speed, security and savings.

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Conduent CXNow

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Conduent has driven significant ROI for our customer contact services clients through our ability to scale rapidly and provide transformative solutions to meet business needs with results including:

  • 40% cost savings

    while delivering lower call handle times and high quality.

  • 30% reduction

    in call center inquiries utilizing automated solutions.

  • 75% reduction

    in call backlog leveraging speech analytics.

Building an Agile Customer Contact Center

Explore how the right mix of people, process, and technology can help your business better manage increasingly complex call center logistics.

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Conduent CXNow overview and features

Our cloud contact center solution delivers the ultimate in flexibility, scalability and connectivity – seamlessly bringing together the people, process and platform today’s organizations need to create intelligent, omnichannel experiences that drive brand loyalty and referrals.

Access to a global pool of talent supporting your brand

  • Leverage leading practices to onboard, train, coach, support performance and a culture of engagement.
  • Empower agents with the right tools to be more connected to your customers.
  • Meet the demands of your business peaks and valleys with globally certified workforce management practices.
  • “Follow the sun” staffing to support your customers at the times they need it most.
conduent customer experience management

Global delivery capabilities combined with a best practice work at home model for business continuity

  • Enable operational agility with a scalable infrastructure.
  • Gain process and operational distinction with compliance and quality controls.
  • Leverage advanced monitoring and security management with our centralized Command Center.

Implement quickly with fewer IT resources

  • Meet customers where they are via omnichannel and self service capabilities.
  • A reliable, compliant, adaptable infrastructure ensuring security in every interaction.
  • Enable business agility with access to the latest automation and innovation to flex, evolve and grow over time.

Key features

  • Talent

    Multi-skilled resources that scale with your needs to handle various contact types in multiple languages.

  • Work from anywhere

    Keep teams connected via a secure work environment.

  • Flexible technology

    Add functionality whenever you need it with best-in-class cloud technology.

  • Omnichannel delivery

    Connect with your customers via the method of their choice.

  • Operational excellence

    Built-in compliance and quality controls.

  • Analytics and automation

    Accelerate data-driven efficiency and effectiveness with advanced technology enablers.

Connect with an expert to find the best solution for your business.

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