Conduent CXNow

One-stop, cloud-based contact center operations to increase scale, speed, security and savings

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Conduent CXNow

Build meaningful connections that stand out

By leveraging digital technology like AI, automation and analytics, combined with a dedicated team of associates, we help organizations drive significant ROI with our personalized customer contact services. With the ability to rapidly scale, we provide transformative solutions with real results, including:

  • 40% cost savings

    while delivering lower call handle times and high quality.

  • 30% reduction

    in call center inquiries utilizing automated solutions.

  • 75% reduction

    in call backlog leveraging speech analytics.

Conduent CXNow - Customer Experience as a Service (CXaaS)

Building an Agile Customer Contact Center

Explore how the right mix of people, process, and technology can help your business better manage increasingly complex call center logistics.

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Conduent CXNow overview and features

Our cloud contact center solution delivers the ultimate in flexibility, scalability and connectivity – seamlessly bringing together the people, process and platform today’s organizations need to create intelligent, omnichannel experiences that drive brand loyalty and referrals.

Conduent CXNow - Customer Experience as a Service (CXaaS)

Access to a global pool of talent supporting your brand

  • Leverage leading practices to onboard, train, coach, support performance and a culture of engagement.
  • Empower agents with the right tools to be more connected to your customers.
  • Meet the demands of your business peaks and valleys with globally certified workforce management practices.
  • “Follow the sun” staffing to support your customers at the times they need it most.


conduent customer experience management

Global delivery capabilities combined with a best practice work at home model for business continuity

  • Enable operational agility with a scalable infrastructure.
  • Gain process and operational distinction with compliance and quality controls.
  • Leverage advanced monitoring and security management with our centralized Command Center.
Conduent CXNow - Customer Experience as a Service (CXaaS)

Implement quickly with fewer IT resources

  • Meet customers where they are via omnichannel and self service capabilities.
  • Increase security in every interaction with a reliable, compliant, adaptable infrastructure.  
  • Enable business agility with flexible technology, including AI and analytics that can manage call and chat histories with sentiment analysis and predictive engagement. 

Solution Features

  • Talent

    Multi-skilled resources that scale with your needs to handle various contact types in multiple languages.

  • Work from anywhere

    Keep teams connected via a secure work environment.

  • Flexible technology

    Add functionality whenever you need it with best-in-class cloud technology.

  • Omnichannel delivery

    Connect with your customers via the method of their choice.

  • Operational excellence

    Built-in compliance and quality controls.

  • AI and analytics

    Accelerate data-driven automation and effectiveness with advanced technology enablers.

Connect with an expert to find the best solution for your business.

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