Customer Experience

The State of Customer Experience 2017

Digital channels are the most popular choice for interacting with brands. Understanding how your customers are using them is key. Find out what consumers have to say.

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The next generation of Customer Care is about gaining a 360-degree view of your customers, and connecting with them seamlessly via the communication channel of their choice. Customer care analytics and automation will help you get there. Learn more about our approach.

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Solutions

Consulting Services

Our customer service consulting services allow market-leading brands to delight their customers while maintaining cost efficiencies.

Customer Care Service Analytics and Automation

We'll help you implement analytics and automation in an affordable, low-risk way. Check out our 5-tiered approach.

Customer Retention and Relationship Management

Maximize customer revenue and reduce churn with the right blend of engagement for every situation.

Customer Service

Specialist Customer Service Outsourcing addresses your customers’ requirements with courtesy, accuracy and efficiency through the channel of their choosin...

Inside Sales Solutions

Drive recurring revenue with our inbound and outbound solutions for expanding and nurturing your customer base.

Robotic Process Automation

Relieve employees of mundane manual tasks like data entry, freeing them up to perform more of the higher-level human thinking they were hired to do in the f...

Self-Care

Automation is rapidly becoming the future of customer service; driving operational costs down while offering flexible digital options to the end-customer.

Technical Support Outsourcing

We help resolve technical support queries correctly the first time, which saves money and improves satisfaction.
Key Insights

The Free Movement of Customers

A practical guide to help you fundamentally rethink customer experience in an omni-channel world.

The Death of the Call Center

Why technology changes everything, and how to seize the opportunity.

Client Experience: Take Customers on a Journey – Lukewarm to Love

How well you know and understand your customers speaks volumes about the types of customer experiences you create.

eBook: The Three Cs of Customer Engagement

Understanding connections between customer experience, communications and compliance helps client interactions.